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Report Five Steps To Enable Customer Experience Delivery
Beginner Level: Enablement Practices For CX Transformation
Companies depend on their employees to deliver high-quality customer experience (CX). And employees depend on companies to provide tools and design processes that enable them to effectively serve...
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Report The Forrester Wave™: Loyalty Service Providers, Q3 2019
The 14 Providers That Matter Most And How They Stack Up
July 15, 2019 | Emily CollinsIn our 22-criterion evaluation of loyalty service providers, we identified the 14 most significant ones — Aimia, Ansira, Bond Brand Loyalty, Brierley+Partners, Capgemini, Epsilon, ICF Next, Inte Q,...
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