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Charts & Figures Three Questions Drive The Customer Experience Index
This Isn't Your Grandfather's Service Desk
November 15, 2013 | Amy DeMartine -
Charts & Figures Overall, Business Customers Give The Service Desk Only A 'Good' Rating
This Isn't Your Grandfather's Service Desk
November 15, 2013 | Amy DeMartine -
Charts & Figures Service Desk/Help Desk Remains Most Critical Point Of Contact For Business Customers
This Isn't Your Grandfather's Service Desk
November 15, 2013 | Amy DeMartine -
Charts & Figures How We Measure The Customer Experience Index
This Isn't Your Grandfather's Service Desk
November 15, 2013 | Amy DeMartine -
Charts & Figures Business Customers Rely On Traditional Methods To Contact The Service Desk
This Isn't Your Grandfather's Service Desk
November 15, 2013 | Amy DeMartine -
Charts & Figures Customer Experience Relies On Touchpoints During Service Desk Interaction
This Isn't Your Grandfather's Service Desk
November 15, 2013 | Amy DeMartine -
Charts & Figures How We Calculate Customer Index Scores
This Isn't Your Grandfather's Service Desk
November 15, 2013 | Amy DeMartine -
Charts & Figures Service Desk Rates Higher Than Other Sources Of Technical Assistance, But Not Significantly
This Isn't Your Grandfather's Service Desk
November 15, 2013 | Amy DeMartine -
Charts & Figures Business Customers Use A Variety Of Other Sources For Technical Assistance
This Isn't Your Grandfather's Service Desk
November 15, 2013 | Amy DeMartine