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  • Forum CX EMEA

    Forum for CX and Marketing Leaders
    September 30, 2021 | London & Live Virtual Experience | Martin Gill, Karine Cardona-Smits, Thomas Husson

    CX EMEA is a must-attend conference for customer experience and marketing leaders who are looking to become smarter about their customers with connected intelligence while also being respectful of...

  • Forum B2B Summit EMEA

    Summit for B2B Marketing, Sales, and Product Leaders
    September 28, 2021 | London & Live Virtual Experience | Isabel Montesdeoca, Meta Karagianni, Phil Harrell

    B2B Summit EMEA is the only event that leverages the insights, analysis, and experience of the brightest B2B marketing, sales, and product leaders across EMEA. Top analysts, inspirational thinkers,...

  • Forum B2B Summit APAC

    Summit for B2B Marketing, Sales, and Product Leaders
    September 14, 2021 | Singapore & Live Virtual Experience | Steve Silver, Meta Karagianni, Mavis Liew

    B2B Summit Asia Pacific is the only event that leverages the insights, analysis, and experience of the brightest B2B marketing, sales, and product leaders in the region. Top analysts, inspirational...

  • Webinar Lessons From The Forrester Wave™: Order Management Systems, Q2 2021

    Wednesday, June 30, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Emily Pfeiffer

    In the Forrester Wave evaluation of order management system (OMS) solutions, we evaluated the seven most significant providers in the marketplace: Aptos, enVista, IBM, Kibo Commerce, Manhattan...

  • Webinar Activate Your Total Economic Impact Study With Facts And Stories

    Wednesday, June 23, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Laura Ramos, Lori Wizdo, Stephanie Slate

    Forrester conducted a short survey in September 2020 to take the pulse of technology buyers about what types of content and formats matter most to them while working remotely and facing tougher...

  • Workshop Cracking AR's Toughest Challenge: Sales

    A Virtual Workshop For Analyst Relations Professionals
    June 22, 2021 | Virtual Workshop - American time zones | Kevin Lucas

    This virtual workshop will suit attendees from the Pacific to Eastern and Brasilia time zones. Please refer to the agenda for its timing in these time zones.

  • Workshop Cracking AR's Toughest Challenge: Sales

    A Virtual Workshop For Analyst Relations Professionals
    June 22, 2021 | Virtual Workshop - European time zones | Kevin Lucas

    This virtual workshop will suit attendees from European time zones. Please refer to the agenda for its timing in these time zones.

  • Webinar Build A More Relevant Segmentation Model To Improve The Financial Well-Being Of Your Customers

    Wednesday, June 16, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Aurelie L'Hostis, Corrado Loreto

    Financial services firms want to support their customers’ financial well-being, yet they often miss the tools to understand their customers’ financial resilience and mindset. This...

  • Webinar The US Customer Experience Index, 2021

    Tuesday, June 15, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Michelle Yaiser, TJ Keitt

    During this webinar, we review the latest results from Forrester’s US Customer Experience Index (CX Index™) and discuss trends in CX quality at the brand and industry level. Key...

  • Webinar Banking And Wealth Management Firms: Design And Build Shared Finance Products To Drive Growth

    Thursday, June 10, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Peter Wannemacher, Nicole Murgia

    Shared finance — which Forrester defines as any situation in which a person acts as an observer of, partner in, or proxy for another person's finances — is both a latent demand and a...

  • Webinar How To Navigate The Data Pitfalls Of Connected Intelligence

    Wednesday, June 9, 2021, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Michele Goetz

    Digital strategies are colliding with edge computing to generate AI experiences and new business value. This is connected intelligence. Data fabrics were not designed for this; furthermore, data...

  • Webinar How To Build Digital Products Customers Love

    Tuesday, June 8, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Nigel Fenwick

    In 2021, accelerating to digital business is a top priority. But digital business execution means building digital products: not just any products, but great products that customers want to use and...

  • Webinar How Brands Build Value From The Product Afterlife

    Monday, June 7, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Michelle Beeson

    Consumers are increasingly concerned with the environmental impact of their consumption, and more brands are launching sustainability initiatives. One aspect of sustainability is product recycling...

  • Forum CX North America

    Connected Experience
    June 7, 2021 | Live Virtual Experience | Melissa Parrish, Harley Manning, Srividya Sridharan

    Inform. Integrate. Grow. CX is a fundamental principle of any successful business, but simply creating a good customer experience program within your business is no guarantee of success. Great CX...

  • Webinar How To Measure Value For Buyers In B2B

    Thursday, June 3, 2021, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Maxie Schmidt-Subramanian, Ross Graber

    B2B leaders must focus more on understanding and measuring the value that their buyers receive during the buying journey in order to get better deals, strengthen relationships, and drive growth....

  • Webinar Get Ready To Recruit Your Extended CX Team

    Thursday, June 3, 2021, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Su Doyle, Amy Bills

    Customer experience (CX) leaders rely on matrixed teams, adjacent functions, and internal alignment to drive CX transformation. Those who informally become “chief influence officers”...

  • Webinar Revisit The "Think Global, Act Local" Mantra

    Thursday, May 27, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Thomas Husson

    The COVID-19 crisis is exacerbating preexisting trends, leading to a technology cold war, protectionism, and local regulation. Disruptive geopolitical forces will challenge global brands to deeply...

  • Webinar DataOps To Make Your Data Faster And Your Insights Go Farther

    Wednesday, May 26, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Michele Goetz

    The dynamic nature of business, the interest in AI, the use of streaming data, and the speed of new technologies require a better data management approach. DataOps is that practice. Join us to...

  • Webinar Demystifying Payment Tokens

    Tuesday, May 25, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Jacob Morgan, Lily Varon

    There are new payment token types and use cases that merchants must understand if they are to modernize their payments acceptance strategies in line with customer expectations — and do so...

  • Webinar Make A Case For Modular Content To Drive Localization, Performance, And Personalization

    Monday, May 24, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Ryan Skinner

    Assembling content components when and where they’re needed — instead of hardwiring them into experiences — underpins so many forms of customization at scale: localization,...

  • Webinar Is This The Year Of The Retailer App?

    Lessons From The Forrester Digital Experience Review™
    Thursday, May 20, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Scott Compton, Angelina Gennis

    The 2021 Digital Experience Review™ of US mobile retail apps outlines the best practices for a range of mobile experiences, from shopping features and functionality to list-building and...

  • Webinar Platforms And Partners Are The Foundation Of Future-Fit Technology Sourcing Strategies

    Wednesday, May 19, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Duncan Jones

    This webinar helps tech leaders create a modern sourcing strategy to better harness innovation from cloud, software, and service providers. It explains why and how tech leaders should move beyond...

  • Webinar How To Adapt To The Future Of Commerce Technology While It’s On FIRE

    Wednesday, May 19, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Emily Pfeiffer

    Commerce tech began as a single “continent” — a Pangea — as the original e-commerce platform. This landscape is now a completely different world, with divergent strategies...

  • Webinar Improve Agility And Business Innovation With Event-Driven Architecture

    Tuesday, May 18, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | David Mooter

    Event-driven architecture (EDA) has emerged as a key for modernizing applications. It also has a strategic role to play in your IT strategy. Watch this webinar to learn six ways EDA can advance...

  • Webinar Breaking Down The Forrester Wave™: Loyalty Solutions, Q2 2021

    Monday, May 17, 2021, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Mary Pilecki

    Brands’ use of loyalty programs changed in 2020 in step with the COVID-19 pandemic, becoming an essential tool to maintain customer engagement. Furthermore, brands are spending more in 2021...

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