Search Results

• Report The 10 Core Competencies You Need To Be Future Fit

  April 6, 2021 | Brian Hopkins, Bobby Cameron, Patrick Carroll

  You need to be future fit to deliver great experiences for your customers and employees. To help you understand how to become future fit, we examined our North American 2020 Future Fit Technology...

• Report Future Fit Firms Outpace The Competition

  Get Adaptive, Creative, And Resilient To Deliver Higher Revenue Growth

  April 6, 2021 | Brian Hopkins, Patrick Carroll, Bobby Cameron

  To succeed in the 2020s, CIOs and technology leaders must help their firms navigate the post-pandemic new normal, enable technology-driven innovation, and deliver on the goal of customer obsession....

• Report Build Integrated Technology Platforms To Accelerate Growth And Agility

  Intermediate Level: Technology Practices For IT Transformation

  March 11, 2021 | Bobby Cameron, Brian Hopkins, Ted Schadler

  Technology leaders in the intermediate phase of IT transformation must help their firms consistently engage customers along every step of their journeys and constantly adapt and grow with their...

• Report Harness Emerging Technologies To Guide Business Strategy

  Advanced Level: Technology Practices For IT Transformation

  February 12, 2021 | Bobby Cameron, Brian Hopkins, Ted Schadler

  Tech leaders in advanced firms treat technology as a business asset, making IT transformation a foundation for new customer-obsessed business models. As part of their future fit technology, they...

• Report Reset Your Technology Foundation For Customer Engagement

  Beginner Level: Technology Practices For IT Transformation

  January 25, 2021 | Bobby Cameron, Brian Hopkins, Ted Schadler

  Companies just beginning to establish their technology priorities for the age of the customer are facing an uphill battle against legacy systems and outdated technologies as they develop their...

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  Webinar CIO Predictions 2021

  Get Ahead Of 2021

  January 13, 2021 | Matthew Guarini, Brian Hopkins

  Forrester predicted major uncertainty in 2020, and we were right. CIOs and other tech leaders who prepared for uncertainty are adapting more easily during the pandemic. With 2021 right around the...

• Forum Technology & Innovation Global

  Adapt To Win

  November 4, 2020 | Live Virtual Experience | Liz Herbert, Matthew Guarini, Brian Hopkins

  In today’s business environment, change is constant. Technology, customer expectations, workforce issues, and economic factors are continually evolving. To thrive in this environment,...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  August 18, 2020 | Anjali Lai, Sucharita Kodali, Melissa Parrish

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

• Report Audio: The Long-Term Impact Of Emerging Technology On US Health Insurers

  July 7, 2020 | Brian Hopkins, Arielle Trzcinski

  Health insurers face a rising level of uncertainty about the future of their industry. They're shifting from reactive to proactive engagement via innovative benefits while grappling with a legacy...

• Report Audio: The Long-Term Impact Of Emerging Technology On US Healthcare Providers

  July 1, 2020 | Brian Hopkins, Jeff Becker

  Healthcare CIOs face an unprecedented number of challenges in the coming years: extremely high costs, declining care outcomes, and exhausted employees. This report reveals the impact that emerging...

• Report Best Practices For Technology-Driven Innovation

  Fifteen Best Practices Differentiate High-Growth Leaders

  April 17, 2020 | Brian Hopkins, Patrick Carroll

  Industry leaders are using technology to drive innovation and grow their companies to 3.5 times the average. How are they doing it? This report — part of our series on the future of technology and...

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  Webinar Which Innovation Platform Vendors Can Best Empower Your Future Market Leadership?

  Use The Forrester Wave™

  April 8, 2020 | Brian Hopkins, James Staten

  In this webinar, we share the characteristics and criteria used to assess vendors in our Forrester Wave™ evaluation of innovation management platforms and thus what aspects customers...

• Report The Forrester Wave™: Innovation Management Platforms, Q1 2020

  The 13 Providers That Matter Most And How They Stack Up

  March 19, 2020 | James Staten, Brian Hopkins

  In our 22-criterion evaluation of innovation management platform providers, we identified the 13 most significant ones — Brightidea, HackerEarth, HYPE Innovation, IdeaScale, Innosabi,...

• Report BP Continues To Lead With Technology-Driven Innovation

  BP's Digital Innovation Organization Puts Technology-Driven Innovation Into Action

  February 19, 2020 | Brian Hopkins

  Every firm is trying to be more innovative with technology, but few are at the cutting edge. The head of BP's digital innovation organization (DIO) gave a talk at our Digital Transformation and...

• Report Technology-Driven Innovation (TDI) Core Capabilities

  Four Key Innovation Capabilities Characterize High-Growth Innovators

  February 13, 2020 | Brian Hopkins, Patrick Carroll

  Forrester recently introduced the practice of technology-driven innovation — an advanced discipline of rapid technology experimentation to unleash disruptive change. Through our analysis, we...

• Report Turn Emerging Technology Into Sustained Advantage

  Technology-Driven Innovation Gives Leaders An Edge That Lasts

  February 13, 2020 | Brian Hopkins

  Transforming your business with technology is more important and harder than ever — you must have fresh thinking to succeed. This report develops the idea of technology-driven innovation as a fresh...

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  Webinar Predictions 2020: CIO

  How To Excel Despite Increasing Uncertainty

  January 27, 2020 | Brian Hopkins, Pascal Matzke

  This webinar covers Forrester’s predictions for CIOs in 2020, which are all about thriving in a business environment of increased uncertainty. We discuss how CIOs will be asked to untangle...

• Report Help Your C-Suite See The Value Of Agile

  December 18, 2019 | Brian Hopkins

  Agile development is a mature strategy for delivering capability in the face of constantly changing requirements and unknowns. However, misuse and overuse have corrupted its initial intent. Today,...

• Report A Decoder Ring For Edge Computing

  How To Interpret What "Edge Computing" Is And How It Creates Value

  December 13, 2019 | James Staten, Brian Hopkins

  Edge computing is a catchphrase that’s spread from mobile and telecom vendor initiatives to almost all industries. The meaning of edge computing varies based on the messenger, which is a big...

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  Webinar Innovate At The Edge

  How Edge Computing Dramatically Empowers CX, EX, And Business Value Enhancements

  October 31, 2019 | Brian Hopkins, James Staten

  In this webinar, CIO analysts James Staten and Brian Hopkins help clients better understand what edge computing is; how it extends investments in the internet of things (IoT), cloud computing, and...

• Report Predictions 2020: CIO

  Uncertainty Will Create Opportunity For CIO Leadership In 2020

  October 28, 2019 | Brian Hopkins, Bobby Cameron, J. P. Gownder

  Economic uncertainty unfolded in 2019 on the back of the already accelerating pace of technology-fueled disruption. As a result, it has become even more important and difficult to anticipate the...

• Report Dare To Disrupt With Technology-Driven Innovation

  Lead With Technology To Create Explosive 4x Returns

  July 19, 2019 | Brian Hopkins, Bobby Cameron, James Staten

  Most firms use traditional innovation methods to meet their business goals. As a result, they get nondifferentiated offerings and average results. CIOs and other business leaders should read this...

• Report Video: Unlock Explosive Growth

  Watch This Video To Learn How Tech-Driven Innovation And Adaptiveness Combine To Create 4x Growth

  June 13, 2019 | Brian Hopkins

  Growing revenue has been at the top of firms' business priority lists for the past five years; however, most firms try to drive growth by incrementally improving their current business models and...

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  Webinar Agility Is Not Enough — To Grow Explosively, You Must Be Adaptive

  June 11, 2019 | Brian Hopkins, Bobby Cameron

  Agile delivery and digital business no longer drive the competitive advantage they once did, making it difficult for firms to continue delivering on customer obsession. Symbiotic loops between...

• Report Beyond Agility — Adaptive Enterprises Hold The Winning Hand

  Adaptive Enterprises Win At Customer Obsession, Growing Three Times Their Industries' Averages

  May 7, 2019 | Brian Hopkins, Bobby Cameron

  Agile delivery and digital business no longer drive the competitive advantage they once did, making it difficult for firms to continue delivering on customer obsession. Symbiotic loops between...