Search Results

• Report Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve

  Benchmarks: The Enterprise Content Management Playbook

  November 6, 2020 | Cheryl McKinnon

  Benchmarks provide enterprise architecture (EA) professionals and their content management program peers with data to inform their roadmaps. Use this report to gauge how other organizations invest...

• Report Develop Five Processes To Drive Ongoing ECM Program Success

  Processes: The Enterprise Content Management Playbook

  October 26, 2020 | Cheryl McKinnon

  Program governance, information governance, implementation, continuous improvement, and support services are the primary processes that help firms design a sustainable enterprise content management...

• Report Drive Successful Outcomes With Strategy: Align ECM Programs To Core Business Missions

  Strategic Plan: The Enterprise Content Management Playbook

  September 16, 2020 | Cheryl McKinnon

  Enterprise architecture (EA) professionals need a solid content strategy that serves business objectives such as revenue growth and improved customer experience — without neglecting compliance...

• Report Invest In Fresh Skills As ECM Shifts To Modern Content Platforms

  Organization: The Enterprise Content Management Playbook

  September 11, 2020 | Cheryl McKinnon

  As enterprise content management (ECM) investments shift to content services and cloud deployment models, the composition of the program team will change. Enterprise architecture (EA) professionals...

• Report Programs, Not Projects: The Shift To Content Services Demands Agility And Iteration

  Continuous Improvement: The Enterprise Content Management Playbook

  August 14, 2020 | Cheryl McKinnon

  Successful enterprise content management (ECM) deployments share several common characteristics: engagement with business stakeholders; clear governance programs; adoption of Agile development and...

• Report EA Professionals, Use Reference Models To Accelerate Your Martech Strategy

  Reference Models Provide A Common Language To Help Optimize Martech Investments

  July 20, 2020 | Gordon Barnett, Rusty Warner

  Successfully enabling a customer-obsessed strategy is dependent on a well-coordinated technology strategy championed by both business and technology executives. To succeed, outcome-driven...

• Report The Five Key Trends That Will Shape Your 2020 Content Services Strategy

  Landscape: The Enterprise Content Management Playbook

  May 5, 2020 | Cheryl McKinnon

  Five key trends are shaping the content management market as it evolves into flexible cloud and hybrid platforms. Content-rich use cases that cross business boundaries, the rise of intelligent...

• Report The State Of EA 2020: The Increasing Adoption Of EA Ecosystems

  Landscape: The EA Practice Playbook

  March 25, 2020 | Gordon Barnett

  In our most recent survey, Forrester has seen a significant increase in the number of enterprise architecture (EA) leaders aspiring to lead an adaptive EA practice — one founded on customer...

• Report ECM Requires Investment: Five Key Elements To Include In Your Business Case

  Business Case: The Enterprise Content Management Playbook

  March 10, 2020 | Cheryl McKinnon

  Enterprise architects play a central role during business case development by establishing clear goals, desired benefits, risks, and capacity gaps when requesting the financial investments they...

• Report The Top Three Trends Shaping Information Governance In 2020: Cloud, AI, And Privacy

  Key Findings From The Forrester/ARMA International Records Management Survey, Q4 2019

  February 20, 2020 | Cheryl McKinnon

  Forrester Research and ARMA International fielded a joint survey of records and information management (RIM) professionals to understand the key trends and challenges facing the profession in 2020....