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• Report A Bold But Pragmatic Strategy For Business Automation

  Guide Your Business Automation Realistically With Forrester's Automation Framework

  July 10, 2018 | Craig Le Clair, Chris Gardner, J. P. Gownder

  Forrester's automation framework lays the groundwork for an unprecedented movement to automate business. Enterprise architecture (EA) professionals should put this framework into action...

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  Webinar RPA Market Update, Buying Patterns, And Vendor Update

  May 4, 2017 | Craig Le Clair

  Robotic process automation (RPA) is gaining the interest of enterprises. Forrester has taken 100 inquiries on RPA in just the past six months. It's easy to see why: Enterprises are under immense...

• Report The Forrester Wave™: Robotic Process Automation, Q1 2017

  The 12 Providers That Matter Most And How They Stack Up

  February 13, 2017 | Craig Le Clair

  In our 28-criteria evaluation of robotic process automation (RPA) providers, we identified the 12 most significant ones — Automation Anywhere, Blue Prism, Contextor, EdgeVerve Systems, Kofax, Kryon...

• Report Capture-As-A-Service (CaaS), Cognitive, And Six Other Trends Shape The Future Of Capture

  November 29, 2016 | Craig Le Clair

  Digital acceleration has pushed legacy capture solutions to their limits. The pixel mindset of the last three decades has given way to smarter solutions that manage more channels, formats, and...

• Report Vendor Landscape: E-Signature, Q4 2016

  Acquisitions, Commoditization, And Growth Reshape The Market

  October 12, 2016 | Craig Le Clair

  Enterprise efforts to digitize transactional processes continue to drive the e-signature market. Mobile endpoints, rapid SaaS deployment, regulatory breakthroughs in Europe, and unforgiving digital...

• Report Brief: Analytics Drive The Next Wave Of Dynamic Case Management

  Enterprises That Forrester Surveyed Share Their Progress

  August 24, 2016 | Craig Le Clair

  Streamlining routine tasks and organizing information for service requests, investigations, or incident management has been the goal of dynamic case management (DCM) installations. But the nature...

• Report The Forrester Wave™: Customer Communications Management, Q2 2016

  The 14 Providers That Matter Most And How They Stack Up

  June 15, 2016 | Craig Le Clair

  Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new...

• Report Vendor Landscape: ECM Providers Gobble Up Capture Technology

  New Entrants Are Challenging The Old Guard

  March 21, 2016 | Craig Le Clair

  Capture is finally getting away from the pixel mindset of the past three decades. Smarter solutions now address new channels and different file formats, allowing for innovative pricing models....

• Report Brief: IoT And Analytics Startups Can Turn Insurers Into "The Good Guys"

  Insurers Deliver Broader Services, Greater Engagement, And More Value With New Technologies

  March 1, 2016 | Craig Le Clair, Ellen Carney

  The property and casualty (P&C) insurance industry is notoriously conservative. But in the age of the customer, this old-guard loyalty to the status quo needs to change. In this brief, Forrester...

• Report The State Of Robotic Process Automation

  A Poor Man's Business Process Management, Or Possibly Something More

  November 23, 2015 | Craig Le Clair

  There's a lot of talk these days about a bleak future of employment where tireless robots steal all the jobs. Robotic process automation (RPA) is part of that discussion. This report provides...

• Report Brief: Five Reasons The Dell Acquisition Will End Up As A Positive For Documentum Customers

  A Spinoff May Be Just What The Doctor Ordered

  November 16, 2015 | Craig Le Clair, Cheryl McKinnon

  Investors and analysts are divided on the future of EMC's Documentum in the wake of the Dell acquisition, as competition from heavy architecture and lightweight cloud-based alternatives has...

• Report Brief: ECM Divides Into Transactional And Business Content Segments

  October 21, 2015 | Craig Le Clair

  New providers and mobile, collaboration, and cloud deployment enhancements continue to alter the enterprise content management (ECM) landscape. In light of the changing market dynamics, Forrester...

• Report Correspondence Management — A Reclamation Project For Many But A Superfund Site For Most

  Ten Best Practices To Achieve 50% Adoption By 2020

  August 20, 2015 | Craig Le Clair

  Enterprises have been glacially slow to convert customer correspondence produced from core systems to electronic delivery, despite potential bottom-line and customer experience benefits. To reach...

• Report The Forrester Wave™: ECM Transactional Content Services, Q3 2015

  Our Evaluation Of 10 ECM Vendors And How They Stack Up

  July 15, 2015 | Craig Le Clair

  In Forrester's 26-criteria evaluation of enterprise content management (ECM) transactional content services vendors, we identified the 10 most significant software providers — EMC, HP, IBM,...

• Report TechRadar™: Digitizing Operational Processes, Q2 2015

  A Digital Business Needs Operational Excellence To Drive Customer Experience

  June 16, 2015 | Craig Le Clair

  As enterprises look to become customer-obsessed, digital initiatives have risen in priority. Investment in new mobile and online solutions has improved digital connections with customers — but...

• Report Brief: E-Signature Transactions Topped 210 Million In 2014

  Transaction Volume Will Exceed 700 Million By 2017

  May 19, 2015 | Craig Le Clair

  Using a pen to sign a physical receipt or contract is fast becoming obsolete. Enterprises' efforts to digitize transactional processes are driving the transition to electronic signatures, an...

• Report Brief: Four Predictions For European E-Signature Adoption

  The US Leads Europe In E-Signature Adoption

  April 17, 2015 | Craig Le Clair

  The e-signature market is still emerging and involves a plethora of rapidly changing products and services. Despite its leadership in mobile and electronic identification, Europe still lags behind...

• Report Brief: Ten Trends Will Reshape Customer Communications Management

  March 5, 2015 | Craig Le Clair

  Enterprise architects face unprecedented pressure from the business to secure technology to help reduce print costs, prepare for mobile payment growth, and revise language used in customer...

• Report Choosing Between Specialist Solutions And Dynamic Case Management Platforms

  Eleven Criteria Sort Through A Challenging Decision

  November 6, 2014 | Craig Le Clair

  Case management deployment options confuse enterprise architects that struggle to compare the value of a "fit to purpose" solution versus a dynamic case management (DCM) platform capability. We...