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• Report Develop Actionable Business-Centric Identity And Access Management Metrics

  Performance Management: The Identity And Access Management Playbook

  May 19, 2020 | Andras Cser, Sean Ryan

  Many security and risk (S&R) professionals continue to struggle to sustain identity and access management (IAM) as a top business technology priority. S&R pros who succeed at nurturing their...

• Report Craft Zero Trust Security Metrics That Matter

  Performance Management: The Zero Trust Security Playbook

  March 24, 2020 | Jeff Pollard, Stephanie Balaouras

  Forrester's Zero Trust (ZT) Model of information security demands that security teams eliminate the dangerous trust assumptions underpinning perimeter-based security architectures. When you embrace...

• Report Forrester's 2019 Consumer Privacy Segmentation: Europe

  Understand Consumer Privacy Preferences And Behaviors To Improve Engagement, Trust, And Experience

  November 13, 2019 | Enza Iannopollo

  In this report, we explain how privacy professionals can apply Forrester's Consumer Privacy Segmentation to understand how privacy perspectives vary by geography across Europe. Armed with this...

• Report The Business Case For Security Awareness And Training

  How To Measure Changes In Security Behavior And Culture

  April 11, 2019 | Jinan Budge, Claire O'Malley

  Everyone has long recognized the importance of the human element to cybersecurity, yet we still see staff acting unwisely and inviting threat actors into our networks. It's clear that something...

• Report Top Recommendations For Your Security Program, 2019

  March 25, 2019 | Paul McKay, Jeff Pollard, Jinan Budge

  Each year, Forrester outlines the most important recommendations for your security strategy for the coming 12 months. We base these recommendations on thousands of client inquiries and...

• Report Best Practices: Customer Call Center Authentication

  Prioritize Implicit Biometrics And Phone Reputation To Reduce Customer And Agent Friction

  March 22, 2019 | Andras Cser, Merritt Maxim

  Customer call center authentication (CCCA) combines human and machine processes, tools, and technologies. The call center is invariably the channel of last resort for customers looking to get...