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  • Report Use Forrester's CISO Strategic Canvas To Align Security With Business

    Strategic Plan: The S&R Practice Playbook
    February 10, 2021 | Jeff Pollard, Jinan Budge

    Security leaders know it's critical to align their efforts to the business, speak their business colleagues' language, and show support for business objectives. But with never-ending inbound...

  • Report Best Practices And Trends: Voice Biometrics

    Voice Biometrics Can Improve Security And Customer Experience
    February 10, 2021 | Andras Cser, Sean Ryan

    Voice biometrics offers improved account access security and user experience. Modern voice biometrics solutions resist replay attacks and have improved in accuracy and performance in the past five...

  • Report The Top Systemic Risks, 2021

    Landscape: The Governance, Risk, And Compliance Playbook

    They originate as systemic risk events before becoming your current nightmare scenario. These external events impact your firm and your customers but are completely out of your control. Most firms...

  • Report Remove The Mystery From Security Metrics

    Performance Management: The S&R Practice Playbook
    February 5, 2021 | Jeff Pollard

    CISOs continue to have difficulty creating meaningful security metrics despite a decade of discussion. Without good metrics, the security organization can't participate in business conversations...

  • Report Now Tech: Cloud Security Gateways, Q1 2021

    Forrester's Overview Of 16 Cloud Security Gateway Providers
    January 26, 2021 | Andras Cser

    You can use cloud security gateway (CSG, also known as cloud access security broker or CASB) solutions to detect and protect against: 1) data loss, 2) excessive sensitive data access, and 3) use of...

  • Report The Top Trends Shaping Anti-Money Laundering In 2020

    Robotic Process Automation, Cryptocurrencies, Real-Time Detection, And KYC Processes Gain Importance
    August 10, 2020 | Andras Cser

    With new real-time transactions gaining popularity and new legalized product markets (such as cannabis) emerging, anti-money-laundering (AML) regulations are getting tougher and more complex. This...

  • Report Now Tech: Customer Identity And Access Management (CIAM), Q2 2020

    Forrester's Overview Of 24 CIAM Providers
    June 24, 2020 | Andras Cser

    You can use CIAM solutions to register, profile, authenticate, and provide customers with self-service. CIAM solutions also serve and secure the identity aspects of marketing campaigns, customer...

  • Report Use Privileged Identity Management Pricing Insight For Buyer Advantage

    Understand Pricing Mechanics To Optimize Your PIM Procurement
    June 18, 2020 | Sean Ryan, Andras Cser

    Privileged identity management (PIM) solutions are a high-value security solution, but purchasing one can be complex. They offer many capabilities, with multiple pricing options, integrations, and...

  • Report Assess Your Cloud Security Readiness

    Leverage Forrester's Custom Tool To Assess Your Cloud Security Maturity Across Six Major Technology Competencies
    May 29, 2020 | Andras Cser

    As firms migrate computing and data resources to the cloud, security remains a top concern and priority for both operational and compliance reasons. S&R professionals should use our custom tool, a...

  • Report Develop Actionable Business-Centric Identity And Access Management Metrics

    Performance Management: The Identity And Access Management Playbook
    May 19, 2020 | Andras Cser, Sean Ryan

    Many security and risk (S&R) professionals continue to struggle to sustain identity and access management (IAM) as a top business technology priority. S&R pros who succeed at nurturing their...

  • Report Understand The State Of Identity And Access Management, 2020

    Benchmarks: The Identity And Access Management Playbook
    April 21, 2020 | Sean Ryan, Andras Cser

    This data-driven report provides spending and technology adoption benchmarks for security and risk (S&R) leaders responsible for developing a comprehensive identity and access management (IAM)...

  • Report Craft Zero Trust Security Metrics That Matter

    Performance Management: The Zero Trust Security Playbook
    March 24, 2020 | Jeff Pollard, Stephanie Balaouras

    Forrester's Zero Trust (ZT) Model of information security demands that security teams eliminate the dangerous trust assumptions underpinning perimeter-based security architectures. When you embrace...

  • Report The State Of Data Security And Privacy, 2020

    Benchmarks: The Data Security And Privacy Playbook
    February 27, 2020 | Heidi Shey

    This data-driven report outlines breach trends, data security and privacy technology adoption trends, and related trends in global firms for 2019 through 2020. Understanding these trends and their...

  • Report Build The Business Case For GRC

    Business Case: The Governance, Risk, And Compliance Playbook
    January 7, 2020 | Alla Valente, Renee Murphy

    The business case for governance, risk management, and compliance (GRC) efforts too often relies on the fear of costly events or regulatory action. This report helps GRC leaders elevate the...

  • Report Forrester's 2019 Consumer Privacy Segmentation: Europe

    Understand Consumer Privacy Preferences And Behaviors To Improve Engagement, Trust, And Experience
    November 13, 2019 | Enza Iannopollo

    In this report, we explain how privacy professionals can apply Forrester's Consumer Privacy Segmentation to understand how privacy perspectives vary by geography across Europe. Armed with this...

  • Report The Forrester Wave™: Anti-Money Laundering Solutions, Q3 2019

    The Eight Providers That Matter Most And How They Stack Up
    September 24, 2019 | Andras Cser

    In our 32-criterion evaluation of anti-money laundering (AML) solution providers, we identified the eight most significant ones — ACI, BAE Systems, Featurespace, Feedzai, FICO TONBELLER,...

  • Report The US Healthcare Security Benchmark, 2018 To 2019

    Healthcare Pros Must Spend Wisely To Counter Increasing Complexity
    July 5, 2019 | Chris Sherman, Salvatore Schiano, Jeff Becker

    In the past, IT security teams within US healthcare providers had much smaller budgets than those within other industries. This is no longer the case, as budget increases in healthcare have come as...

  • Report The Business Case For Security Awareness And Training

    How To Measure Changes In Security Behavior And Culture
    April 11, 2019 | Jinan Budge, Claire O'Malley

    Everyone has long recognized the importance of the human element to cybersecurity, yet we still see staff acting unwisely and inviting threat actors into our networks. It's clear that something...

  • Report Top Recommendations For Your Security Program, 2019

    March 25, 2019 | Paul McKay, Jeff Pollard, Jinan Budge

    Each year, Forrester outlines the most important recommendations for your security strategy for the coming 12 months. We base these recommendations on thousands of client inquiries and...

  • Report Best Practices: Customer Call Center Authentication

    Prioritize Implicit Biometrics And Phone Reputation To Reduce Customer And Agent Friction
    March 22, 2019 | Andras Cser, Merritt Maxim

    Customer call center authentication (CCCA) combines human and machine processes, tools, and technologies. The call center is invariably the channel of last resort for customers looking to get...