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• Report Best Practices And Trends: Voice Biometrics

  Voice Biometrics Can Improve Security And Customer Experience

  February 10, 2021 | Andras Cser, Sean Ryan

  Voice biometrics offers improved account access security and user experience. Modern voice biometrics solutions resist replay attacks and have improved in accuracy and performance in the past five...

• Report Now Tech: Cloud Security Gateways, Q1 2021

  Forrester's Overview Of 16 Cloud Security Gateway Providers

  January 26, 2021 | Andras Cser

  You can use cloud security gateway (CSG, also known as cloud access security broker or CASB) solutions to detect and protect against: 1) data loss, 2) excessive sensitive data access, and 3) use of...

• Report The Top Trends Shaping Anti-Money Laundering In 2020

  Robotic Process Automation, Cryptocurrencies, Real-Time Detection, And KYC Processes Gain Importance

  August 10, 2020 | Andras Cser

  With new real-time transactions gaining popularity and new legalized product markets (such as cannabis) emerging, anti-money-laundering (AML) regulations are getting tougher and more complex. This...

• Report Now Tech: Customer Identity And Access Management (CIAM), Q2 2020

  Forrester's Overview Of 24 CIAM Providers

  June 24, 2020 | Andras Cser

  You can use CIAM solutions to register, profile, authenticate, and provide customers with self-service. CIAM solutions also serve and secure the identity aspects of marketing campaigns, customer...

• Report Use Privileged Identity Management Pricing Insight For Buyer Advantage

  Understand Pricing Mechanics To Optimize Your PIM Procurement

  June 18, 2020 | Sean Ryan, Andras Cser

  Privileged identity management (PIM) solutions are a high-value security solution, but purchasing one can be complex. They offer many capabilities, with multiple pricing options, integrations, and...

• Report Assess Your Cloud Security Readiness

  Leverage Forrester's Custom Tool To Assess Your Cloud Security Maturity Across Six Major Technology Competencies

  May 29, 2020 | Andras Cser

  As firms migrate computing and data resources to the cloud, security remains a top concern and priority for both operational and compliance reasons. S&R professionals should use our custom tool, a...

• Report Develop Actionable Business-Centric Identity And Access Management Metrics

  Performance Management: The Identity And Access Management Playbook

  May 19, 2020 | Andras Cser, Sean Ryan

  Many security and risk (S&R) professionals continue to struggle to sustain identity and access management (IAM) as a top business technology priority. S&R pros who succeed at nurturing their...

• Report Understand The State Of Identity And Access Management, 2020

  Benchmarks: The Identity And Access Management Playbook

  April 21, 2020 | Sean Ryan, Andras Cser

  This data-driven report provides spending and technology adoption benchmarks for security and risk (S&R) leaders responsible for developing a comprehensive identity and access management (IAM)...

• Report New Tech: Decentralized Digital Identity (DDID), Q1 2020

  Forrester's Landscape Overview Of 21 Providers

  January 2, 2020 | Andras Cser, Fatemeh Khatibloo

  Today's digital identity frameworks are centralized, suffer from a lack of trust, aren't portable, and don't give consumers control. As the boundary between physical and digital interactions...

• Report The Forrester Wave™: Anti-Money Laundering Solutions, Q3 2019

  The Eight Providers That Matter Most And How They Stack Up

  September 24, 2019 | Andras Cser

  In our 32-criterion evaluation of anti-money laundering (AML) solution providers, we identified the eight most significant ones — ACI, BAE Systems, Featurespace, Feedzai, FICO TONBELLER,...

• Report Decentralized Digital Identity: A Primer For B2C Marketers

  Why Bring-Your-Own-Identity Is A Trend To Watch

  June 14, 2019 | Fatemeh Khatibloo, Martha Bennett, Andras Cser

  Your identity is more than the standard information on your driver's license or social security card. It also encompasses how you interact with brands, what you know, how you share elements of your...

• Report Top Recommendations For Your Security Program, 2019

  March 25, 2019 | Paul McKay, Jeff Pollard, Jinan Budge

  Each year, Forrester outlines the most important recommendations for your security strategy for the coming 12 months. We base these recommendations on thousands of client inquiries and...

• Report Best Practices: Customer Call Center Authentication

  Prioritize Implicit Biometrics And Phone Reputation To Reduce Customer And Agent Friction

  March 22, 2019 | Andras Cser, Merritt Maxim

  Customer call center authentication (CCCA) combines human and machine processes, tools, and technologies. The call center is invariably the channel of last resort for customers looking to get...