Search Results

• Report Use A Future Fit Technology Strategy To Drive Business Value

  The Executive Overview For The IT Transformation Playbook

  February 17, 2021 | Matthew Guarini

  CIOs and technology leaders have a mandate to improve the technology foundations and innovations their firms need to win, serve, and retain customers. For most, this will require pursuing what...

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  Webinar Blockchain Predictions 2021: Is It Time To Stop Talking About Blockchain?

  February 10, 2021 | Martha Bennett

  This packed session starts with a brief review of Forrester's blockchain predictions for 2020 and how the pandemic impacted developments. Following that, a deeper dive into the predictions for 2021...

• Report Now Tech: Virtual Healthcare Platforms, Q1 2021

  Forrester's Overview Of 28 Virtual Healthcare Platform Providers

  January 14, 2021 | Arielle Trzcinski

  Healthcare organizations (HCOs) can use virtual care (VC) to increase the capacity of existing clinical teams, improve clinical outcomes and lower medical spend for patients and members, and defend...

• Report Case Study: SBI Card Transformed Digital Customer Service With Targeted Automation

  December 14, 2020 | Vasupradha Srinivasan, Arnav Gupta

  Leading Indian credit card and financial services provider SBI Card transformed its end customer experience (CX) with targeted AI and automation initiatives. SBI Card put together a mix of...

• Report The Future Of Documents

  A Look Beyond The Paradigm Of Paper And Into Opportunities For Innovation

  December 9, 2020 | Cheryl McKinnon

  Application development and delivery (AD&D) professionals can drive innovation in one of the most fundamental business activities: the creation and distribution of documents. Despite more than 30...

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  Webinar Healthcare Predictions 2021

  November 10, 2020 | Arielle Trzcinski, Jeff Becker

  As the world continues to endure a public health crisis, healthcare faces a metamorphosis under the pressure of compounding challenges that include financial uncertainty, unprecedented digital...

• Forum Technology & Innovation Global

  Adapt To Win

  November 4, 2020 | Live Virtual Experience | Liz Herbert, Matthew Guarini, Brian Hopkins

  In today’s business environment, change is constant. Technology, customer expectations, workforce issues, and economic factors are continually evolving. To thrive in this environment,...

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  Webinar Digital Operations Platforms For Distribution Businesses

  Based On The Forrester Wave™

  October 2, 2020 | Liz Herbert, George Lawrie, Duncan Jones

  Digital operations platforms (DOPs) deliver the enterprise functionality needed to deliver new value to stakeholders and to respond to the shifting expectations of both their customers and their...

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  Webinar Digital Operations Platforms For Services Businesses

  Based On The Forrester Wave™

  October 1, 2020 | Liz Herbert

  Digital operations platforms (DOPs) deliver the enterprise functionality needed to deliver new value to stakeholders and to respond to the shifting expectations of both their customers and their...

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  Webinar Digital Operations Platforms For Manufacturing

  Based On The Forrester Wave™

  September 23, 2020 | Liz Herbert, George Lawrie

  Digital operations platforms (DOPs) deliver the enterprise functionality needed to deliver new value to stakeholders and to respond to the shifting expectations of both their customers and their...

• Report The State Of Voice Assistants In Financial Services, 2020

  Financial Services Firms Are Experimenting With Voice Experiences But Lag Behind Other Industries On Customer Adoption

  September 3, 2020 | Aurelie L'Hostis, Peter Wannemacher, Luis Deya

  The hype surrounding voice assistants remains high, but digital teams in financial services firms should remain wary of any push to roll out voice faster than their customers want or their systems...

• Forum Summit Asia Pacific

  The must-attend event for B2B & B2C marketing and CX leaders

  September 1, 2020 | Live Virtual Experience | Frederic Giron

  The combined power of Forrester and SiriusDecisions has unleashed a new energy into the products and services available to both the B2B and B2C community. By harnessing this energy, we are bringing...

• Report The Forrester Wave™: Open, Programmable Switches For A Businesswide SDN, Q3 2020

  The 12 Providers That Matter Most And How They Stack Up

  July 28, 2020 | Andre Kindness

  In our 32-criterion evaluation of open, programmable switching solutions, we identified the 12 most significant ones — Arista Networks, Cisco IOS-XE, Cisco NX-OS, Dell EMC, Extreme Networks, H3C,...

• Report Chief Innovation Officers Help Firms Make Innovation Sustainable

  How To Use A Chief Innovation Officer On Your Innovation Journey

  July 8, 2020 | Bernhard Schaffrik

  Companies continue to struggle to build sustainable innovation programs. While they may have an innovation center, dedicated managers, or even a chief digital officer (CDO), many find it difficult...

• Report Audio: The Long-Term Impact Of Emerging Technology On US Health Insurers

  July 7, 2020 | Brian Hopkins, Arielle Trzcinski

  Health insurers face a rising level of uncertainty about the future of their industry. They're shifting from reactive to proactive engagement via innovative benefits while grappling with a legacy...

• Report Audio: The Long-Term Impact Of Emerging Technology On US Healthcare Providers

  July 1, 2020 | Brian Hopkins, Jeff Becker

  Healthcare CIOs face an unprecedented number of challenges in the coming years: extremely high costs, declining care outcomes, and exhausted employees. This report reveals the impact that emerging...

• Report Benchmark Your COVID-19 Digital Strategy

  The Technologies That Are Working And Not Working During The Pandemic

  June 9, 2020 | Jeff Becker

  Healthcare organizations (HCOs) are racing to implement technologies that scale hospital capacity and support patients and care providers during the COVID-19 pandemic. Best practices are emerging...

• Report The COVID-19 Technology Priority List For Healthcare Leaders

  June 9, 2020 | Jeff Becker

  COVID-19 is motivating all types of technology vendors to build new solutions for the healthcare industry, but most fail to make a meaningful difference. To maximize the impact of these solutions,...

• Report Digital CX And Design Trends, 2020

  May 20, 2020 | Andrew Hogan, Gina Bhawalkar, Jennifer Wise

  Eight trends in 2020 are shaping how experience design (XD) professionals and their companies should improve their customers' experiences with digital touchpoints, from apps to websites to Alexa...

• Report Audio: The Long-Term Impact Of Emerging Technology On CPG

  April 30, 2020 | Brian Hopkins, George Lawrie

  In an era of low growth and new tech-enabled business models, consumer packaged goods (CPG) firms face three key problems: solving for last mile; emerging markets; and product personalization....

• Forum CX Sydney

  The Time Is Now: Lead With Experience

  April 30, 2020 | Virtual Event | Michael Barnes

  CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...

• Report The Benefits Of An Open Source Strategy

  Drive Ecosystem And Client Adoption, Extension, And Collaboration For Your Platform Services

  April 3, 2020 | James Staten, Christopher Condo

  Many enterprises struggle to acquire broad adoption of their technology systems, often because their customers see those systems as being proprietary and closed. When organizations leverage open...

• Report Computer Vision Supports Retailers' Digital Transformation

  How Four Retailers In China Deliver Business And Customer Value With AI

  March 27, 2020 | Guannan Lu, Charlie Dai

  Retailers must digitally transform to catch up with fast-changing customer expectations and fend off increasingly aggressive digital competitors. As part of these transformation efforts, retailers...

• Report The Forrester Wave™: Innovation Management Platforms, Q1 2020

  The 13 Providers That Matter Most And How They Stack Up

  March 19, 2020 | James Staten, Brian Hopkins

  In our 22-criterion evaluation of innovation management platform providers, we identified the 13 most significant ones — Brightidea, HackerEarth, HYPE Innovation, IdeaScale, Innosabi,...

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  Webinar The Business Case For Adopting An Enterprise Open Source Culture

  March 16, 2020 | James Staten, Christopher Condo

  Enterprises without a clear strategy for free open source software (FOSS) are missing out on new ways to innovate with their customers. In this webinar, Forrester CIO analyst James Staten and...