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The Retail E-Commerce Playbook For 2021
The Art And Science Of Retail eCommerce
Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that...
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How New Forces Are Influencing Replatforming Initiatives
January 29, 2020
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Report Forrester Infographic: Tips From The Field For Modernizing Your Commerce Stack
Landscape: The B2B eCommerce Playbook
January 29, 2020 | Joe CicmanWith the bar for digital experiences constantly rising, many firms need to reimagine and reinvent their eCommerce. But with unsupported platforms, colossal upgrade costs, and legacy restrictions,...
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Report Forrester Infographic: Connected Shoppers In Southeast Asia
Retailers Must Deliver Consistent Experiences Throughout Customers’ Shopping Journey
November 25, 2019 | Xiaofeng WangConsumers in Southeast Asia (SEA) are connected and channel-agnostic. Retailers and brands must invest in digital strategies and omnichannel retail to provide consistent shopping experiences....
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Report Forrester Infographic: State Of CX In India
Lessons Learned From Forrester’s CX Index™ Data
July 11, 2019 | Amit BhatiaSince 2015, Forrester has been measuring the customer experience (CX) in India using our proprietary Customer Experience Index (CX Index) methodology. This infographic presents some key insights on...
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