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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Forrester Wave™: Customer Communications Management, Q2 2016
The 14 Providers That Matter Most And How They Stack Up
June 15, 2016 | Craig Le ClairForrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new...
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Report The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014
Vendors Target Interactive Use Cases And Corporate Solutions
January 8, 2014 | Craig Le ClairCustomer communications management is a frequent topic of inquiries by Forrester clients who are looking for direction on how to update their technology for new business demands and usage patterns...