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• Report The Forrester Wave™: Customer Communications Management, Q2 2016

  The 14 Providers That Matter Most And How They Stack Up

  June 15, 2016 | Craig Le Clair

  Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new...

• Report Vendor Landscape: ECM Providers Gobble Up Capture Technology

  New Entrants Are Challenging The Old Guard

  March 21, 2016 | Craig Le Clair

  Capture is finally getting away from the pixel mindset of the past three decades. Smarter solutions now address new channels and different file formats, allowing for innovative pricing models....

• Report The Forrester Wave™: ECM Business Content Services, Q3 2015

  Our Evaluation Of 11 ECM Vendors And How They Stack Up

  August 28, 2015 | Cheryl McKinnon

  In Forrester's 31-criteria evaluation of enterprise content management (ECM) business content services vendors, we identified the 11 most significant software providers — including Alfresco...

• Report The Forrester Wave™: ECM Transactional Content Services, Q3 2015

  Our Evaluation Of 10 ECM Vendors And How They Stack Up

  July 15, 2015 | Craig Le Clair

  In Forrester's 26-criteria evaluation of enterprise content management (ECM) transactional content services vendors, we identified the 10 most significant software providers — EMC, HP, IBM,...

• Report Market Overview: Information Archiving, Q2 2015

  Innovative Vendors Move Beyond Just Compliance To Become Sources Of Insights And Corporate Memory

  May 12, 2015 | Cheryl McKinnon

  Enterprise architects, in many regulated industries, are refreshing their approach to information archiving. As newer, innovative vendors are assessed, enterprise architecture (EA) professionals...