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• Report The Forrester Wave™: Customer Communications Management, Q2 2016

  The 14 Providers That Matter Most And How They Stack Up

  June 15, 2016 | Craig Le Clair

  Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new...

• Report Vendor Landscape: ECM Providers Gobble Up Capture Technology

  New Entrants Are Challenging The Old Guard

  March 21, 2016 | Craig Le Clair

  Capture is finally getting away from the pixel mindset of the past three decades. Smarter solutions now address new channels and different file formats, allowing for innovative pricing models....

• Report The Forrester Wave™: ECM Transactional Content Services, Q3 2015

  Our Evaluation Of 10 ECM Vendors And How They Stack Up

  July 15, 2015 | Craig Le Clair

  In Forrester's 26-criteria evaluation of enterprise content management (ECM) transactional content services vendors, we identified the 10 most significant software providers — EMC, HP, IBM,...

• Report The Forrester Wave™: Dynamic Case Management, Q1 2014

  Design Time And Runtime Features Differentiate The Leaders

  March 28, 2014 | Craig Le Clair, Derek Miers

  In Forrester's 38-criteria evaluation of dynamic case management (DCM) vendors, we identified, researched, analyzed, and scored the 13 most significant software providers — Pegasystems, Be...

• Report The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014

  Vendors Target Interactive Use Cases And Corporate Solutions

  January 8, 2014 | Craig Le Clair

  Customer communications management is a frequent topic of inquiries by Forrester clients who are looking for direction on how to update their technology for new business demands and usage patterns...

• Report The Forrester Wave™: Enterprise Content Management, Q3 2013

  September 19, 2013 | Alan Weintraub, Craig Le Clair, Cheryl McKinnon

  The enterprise content management (ECM) market has continued to diversify, with vendors turning to solutions focused on business and transactional content technologies. End users are looking for...

• Report The Forrester Wave™: Multichannel Capture, Q3 2012

  Vendors Move Toward Mature Service Offerings

  August 15, 2012 | Alan Weintraub, Craig Le Clair

  If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester...

• Report The Forrester Wave™: Document Output For Customer Communications Management, Q3 2011

  Vendors Target Interactive Use Cases And Corporate Solutions

  September 14, 2011 | Craig Le Clair

  In Forrester's 36-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found improved product capabilities to support structured, interactive, and...