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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Forrester Wave™: Customer Communications Management, Q2 2016
The 14 Providers That Matter Most And How They Stack Up
June 15, 2016 | Craig Le ClairForrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new...
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Report The Forrester Wave™: ECM Transactional Content Services, Q3 2015
Our Evaluation Of 10 ECM Vendors And How They Stack Up
July 15, 2015 | Craig Le ClairIn Forrester's 26-criteria evaluation of enterprise content management (ECM) transactional content services vendors, we identified the 10 most significant software providers — EMC, HP, IBM,...