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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Now Tech: Real-Time Interaction Management, Q2 2020
Forrester's Overview Of 42 RTIM Providers
April 30, 2020 | Rusty WarnerYou can use real-time interaction management (RTIM) to orchestrate contextually relevant customer experiences, address customer expectations for mutual value exchanges with your brand, and align...
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Report The Forrester Wave™: Healthcare CRM Providers, Q1 2020
The Seven Providers That Matter Most And How They Stack Up
In our 31-criterion evaluation of healthcare CRM providers, we identified the seven most significant ones — Creatio, Healthgrades, Microsoft, Pegasystems, Salesforce, SugarCRM, and Welltok — and...
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