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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Forrester Wave™: Healthcare CRM Providers, Q1 2020
The Seven Providers That Matter Most And How They Stack Up
In our 31-criterion evaluation of healthcare CRM providers, we identified the seven most significant ones — Creatio, Healthgrades, Microsoft, Pegasystems, Salesforce, SugarCRM, and Welltok — and...
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Report How To Modernize Digital Customer Self-Service
Three Steps To Improving And Scaling Experiences For The Future
May 3, 2019 | Kate LeggettCustomers increasingly use self-service as the first point of contact with customer service organizations. Positive self-service experiences lead to more satisfied and engaged customers. They also...
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Report How To Build A Modern Agent Desktop And Transform Customer Service Experiences
The Five Critical Elements For The Agent Desktop Of The Future
January 28, 2019 | Kate LeggettHappier customer service agents mean happier customers and shareholders. Positive agent experiences also lead to better job performance, productivity, and retention — one of the costlier factors in...
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