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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Monzo Offers Users Comprehensive Budgeting And Spending Analysis Tools
December 17, 2019
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Report How To Elevate Digital Superannuation Experiences
Fix The Basics And Build New Capabilities
Superannuation firms' websites and mobile apps have become hubs for their members' retirement planning decisions. Although digital platforms are one of the top drivers for loyalty for...
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Report The Forrester Digital Experience Review™: Australian Mobile Banking Apps, Q3 2020
CommBank Is Australia's Overall Digital Experience Leader
Mobile apps are the touchpoint of choice for Australians to manage their finances. To see how helpful mobile apps are to customers, we evaluated the mobile apps of the Big Four Australian banks and...
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Report The Coming Upheaval In Singapore's Banking Landscape
December 17, 2019 | Zhi-Ying BarryThe arrival of digital-only banks will change the Singapore's banking landscape. Singaporean consumers, many of whom are Progressive Pioneers, are warming to the idea of banking with these new...
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Report Australian Consumers Are Warming Up To Digital Financial Services Firms
August 19, 2019 | Zhi-Ying BarryDisruption in the Australian financial services sector is accelerating. More digital banks and superannuation firms have entered the market in the past year — all aiming to grab market share from...