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• Report The Market For Microsoft Business Applications Services Will Hit $10.3 Billion In 2023

  Implementation Service Providers Race To Build Solutions And Capabilities

  December 17, 2020 | Leslie Joseph

  Microsoft's portfolio of business applications in the cloud encompasses Dynamics 365 and Power Platform. These applications have seen significant growth, supported by a fast-growing but fragmented...

• Blog Announcing The Forrester Wave™: Insights-Driven Business Process Outsourcing, Q4 2020

  December 2, 2020 | Leslie Joseph

  https://go.forrester.com/wp-content/uploads/2020/11/IDBPO-Interview.mp4 Those of us who have been around long enough remember American television commentator Lou Dobbs and his infamous list from...

• Blog RPA 成功的十大黄金法则 (Part 4)

  October 20, 2020 | Leslie Joseph

  机器人流程自动化（RPA）促进了企业的自动化。但是，并非每个企业都能成功地实现稳定的、规模化的自动化。RPA 也带来了一些隐患和陷阱。本报告帮助应用程序开发和交付（AD&D）专业人员确定RPA的重要考量因素，并提出10条成功的“黄金法则”。前篇部分请见 Part  1,  Part  2, Part 3 。 本篇为系列文章第4篇： 规则8：以创新的眼光看待智能自动化...

• Blog RPA 成功的十大黄金法则 (Part 3)

  October 13, 2020 | Leslie Joseph

  机器人流程自动化（RPA）促进了企业的自动化。但是，并非每个企业都能成功地实现稳定的、规模化的自动化。RPA也带来了一些隐患和陷阱。本报告帮助应用程序开发和交付（AD&D）专业人员确定RPA的重要考量因素，并提出10条成功的“黄金法则”。第一部分请见 Part  1, 第二部分请见 Part  2。 本篇为系列文章第3篇： 规则5：建立自动化流程管线...

• Blog RPA 成功的十大黄金法则 (Part 2)

  September 24, 2020 | Leslie Joseph

  机器人流程自动化（RPA）促进了企业的自动化。但是，并非每个企业都能成功地实现稳定的、规模化的自动化。RPA也带来了一些隐患和陷阱。本报告帮助应用程序开发和交付（AD&D）专业人员确定RPA的重要考量因素，并提出10条成功的“黄金法则”。本篇为系列文章 Part 2，第一部分请见 Part  1 规则2：构建务实的RPA业务用例...

• Blog RPA 成功的十大黄金法则 (Part 1)

  September 10, 2020 | Leslie Joseph

  机器人流程自动化（RPA）促进了企业的自动化。但是，并非每个企业都能成功地实现稳定的、规模化的自动化。RPA也带来了一些隐患和陷阱。本报告帮助应用程序开发和交付（AD&D）专业人员确定RPA的重要考量因素，并提出10条成功的“黄金法则”。 随着RPA的兴起，企业奋力扩展自动化规模...

• Report Now Tech: Microsoft Business Applications Services, Q3 2020

  Forrester's Overview Of 39 Microsoft Business Applications Service Providers

  August 28, 2020 | Leslie Joseph

  You can use Microsoft Business Applications to enable digital business transformation, extend business functionality flexibly, and accelerate the cloud journey. Realizing these benefits is made...

• Blog Asia Pacific: The Future Of Work Is Now

  July 27, 2020 | Leslie Joseph

  As the world moves through the management phase of this historic pandemic, the ultimate “new normal” remains elusive. Countries that seemed to have flattened the curve are seeing a...

• Report The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever

  July 14, 2020 | Stephanie Balaouras, Laura Koetzle, Martin Gill

  The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with...

• Blog Use These First Principles To Succeed With Robotic Process Automation In 2020

  June 1, 2020 | Leslie Joseph

  Let’s just say that one measure of the hype that surrounds any emerging technology is the amount of new (and largely superfluous) jargon that it generates. The Enterprise Automation Market Needs...

• Report Ten Golden Rules For RPA Success

  Focus On These Key Philosophies For Lasting Automation Value

  May 26, 2020 | Leslie Joseph, Craig Le Clair

  Robotic process automation (RPA) has catalyzed the conversation around enterprise automation. However, not every organization has succeeded at ramping up to stable, scaled automation. RPA comes...

• Blog COVID-19, Automation, And You

  May 11, 2020 | Leslie Joseph

  Let’s talk about second-order effects. For several weeks now, we have all been living in a giant social experiment induced by the COVID-19 pandemic. Frontline medical staff and essential workers...

• Report The COVID-19 Crisis Will Accelerate Enterprise Automation Plans

  May 5, 2020 | Leslie Joseph

  The COVID-19 health crisis is on everybody's mind. Once it passes — which it eventually will — one of its lasting legacies will be a renewed focus on automation. Application development and...

• Report Now Tech: Insights-Driven Business Process Outsourcing, Q1 2020

  Forrester's Overview Of 34 Insights-Driven BPO Providers

  February 14, 2020 | Leslie Joseph, Ian Jacobs

  You can use insights-driven business process outsourcing (BPO) to enhance the value of classic BPO; apply analytics, AI, and automation in the context of customer or back-office processes; and...

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  Webinar The Golden Rules For RPA Success

  January 21, 2020 | Leslie Joseph

  Every organization has implemented automation, and its impact on winning, serving, and retaining customers is unquestionable. Robotic process automation (RPA) is the tip of the spear that is...

• Report How To Scale Your Chatbot

  Focus On Design And Knowledge Management For Chatbot Success

  December 16, 2019 | Vasupradha Srinivasan, Leslie Joseph

  While setting up a chatbot is relatively easy, driving adoption and achieving scale and meaningful outcomes is an uphill climb, and many tech teams struggle to fulfill the promise of chatbot...

• Blog A Roundup Of Key Machine-Learning Announcements From AWS re:Invent

  December 4, 2019 | Leslie Joseph

  We came. We saw. We drank from the firehose of announcements at the Amazon Web Services re:Invent show in an unseasonably chilly Las Vegas, cooled by the storm systems battering the rest of the...

• Blog The Forrester Wave™: Robotic Process Automation Services, Q4 2019 Is Here!

  October 15, 2019 | Leslie Joseph

  The hype around robotic process automation (RPA) continues unabated, as does the hypergrowth. I am happy to announce the availability of the first-ever Forrester Wave evaluation of RPA services....

• Report The Forrester Wave™: Robotic Process Automation Services, Q4 2019

  The 13 Providers That Matter Most And How They Stack Up

  October 15, 2019 | Leslie Joseph, Craig Le Clair

  In our 22-criterion evaluation of robotic process automation service providers, we identified the 13 most significant global players — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY,...

• Blog Machine Learning Takes To The Cloud

  October 2, 2019 | Leslie Joseph

  Traditional enterprise software can be likened to buying a car. You choose a model and make based on your specific needs, then you go buy the car, and it (usually) works. Building an AI solution is...

• Report Leverage Public Cloud To Accelerate Your Machine Learning Adoption In North America

  Meet The Service Ecosystem Of Machine Learning In The Public Cloud

  September 24, 2019 | Charlie Dai, Leslie Joseph

  The public cloud is increasingly taking on machine learning (ML) workloads. This report analyzes the key benefits of cloud-based ML and describes how companies in North America (NA) are using it to...

• Report Leverage Public Cloud To Accelerate Your Machine Learning Adoption In Asia Pacific

  Meet The Service Ecosystem Of Machine Learning In The Public Cloud

  July 22, 2019 | Charlie Dai, Leslie Joseph

  Machine learning (ML) is at the core of the ability of artificial intelligence to drive insights-driven businesses, and public cloud is becoming increasingly important to fueling the ML engine....

• Report The RPA Services Market Will Grow To Reach $12 Billion By 2023

  Despite Growth, Scale Remains Elusive For Enterprises

  July 10, 2019 | Leslie Joseph, Craig Le Clair

  Forrester surveyed the top robotic process automation (RPA) service providers and collected data on their customers, geographic focus, revenue, and the scale of implementations. We used this data...

• Blog Service Providers Begin To Get With The New Dynamic At Microsoft

  May 21, 2019 | Leslie Joseph

  Microsoft CEO Satya Nadella made a statement last year at a media briefing that has stuck with me: Our business model fundamentally is about creating more surplus outside us. We will only be...

• Report The Forrester Wave™: Microsoft Dynamics 365 Services, Q2 2019

  The 12 Providers That Matter Most And How They Stack Up

  May 21, 2019 | Leslie Joseph

  In our 23-criterion evaluation of Microsoft Dynamics 365 service providers, we identified the 12 most significant ones — Avanade, Cognizant, DXC Technology, HCL Technologies, Hitachi Solutions,...