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• Report Research Overview: Technology And Software Services

  A Guide To Forrester's Application And Infrastructure Services Research

  January 12, 2021 | Amanda LeClair

  Tech and software services buyers face a complex landscape. Many services providers position as end-to-end digital transformation partners or the top partner for a specific platform, but when it...

• Report A Decoder Ring For Edge Computing

  How To Interpret What "Edge Computing" Is And How It Creates Value

  December 13, 2019 | James Staten, Brian Hopkins

  Edge computing is a catchphrase that’s spread from mobile and telecom vendor initiatives to almost all industries. The meaning of edge computing varies based on the messenger, which is a big...

• Report Architect Your Automation Strike Teams To Accelerate Transformation

  Forget About Centers Of Excellence — Think Small, Agile Strike Forces

  October 11, 2019 | Craig Le Clair, Chris Gardner

  Emerging technologies such as robotic process automation (RPA), virtual agents, and machine learning have rocketed automation to a top spot among enterprise initiatives, yet firms are dragging...

• Report Staff Your Automation Strike Teams With Forrester's Framework

  Balance Domain Expertise With Automation Guru Know-How

  October 11, 2019 | Chris Gardner, Craig Le Clair

  Emerging technologies such as robotic process automation (RPA), virtual agents, and machine learning have rocketed automation to a top spot among enterprise initiatives, organizations are unsure...

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  Webinar Get Control Over Your Bots With Forrester’s Automation Framework

  April 3, 2019 | Chris Gardner, Craig Le Clair

  Every organization has automation, and its impact on winning, serving, and retaining customers is unquestionable. However, it can be difficult to align islands of automation and rationalize your...

• Report Master Automation And Software To Transform Your Infrastructure

  Executive Overview: The Infrastructure Transformation Playbook

  January 28, 2019 | Glenn O'Donnell

  Customer-obsessed technology places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design for the full system of interacting parts...