Search Results

• Report Quantifying The Business Value Of SaaS DOP Investments

  Business Case: The Digital Operations Platforms Playbook

  December 30, 2020 | Liz Herbert, Adam Schlegel

  As firms look to replace old legacy enterprise resource planning (ERP) solutions with modern digital operations platforms (DOPs) to drive business agility and customer outcomes, they're...

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  Webinar The Future Of Jobs In Europe

  September 21, 2020 | Dan Bieler

  2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

• Report Invest In Fresh Skills As ECM Shifts To Modern Content Platforms

  Organization: The Enterprise Content Management Playbook

  September 11, 2020 | Cheryl McKinnon

  As enterprise content management (ECM) investments shift to content services and cloud deployment models, the composition of the program team will change. Enterprise architecture (EA) professionals...

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  Webinar Use Digital Banking Back Ends To Better Serve Your Customers

  The Forrester Waves™: Digital Banking Processing Platforms, Q3 2020

  September 10, 2020 | Jost Hoppermann

  After a summary of the market landscape in the digital banking processing platform space, this webinar dives into the results of our latest Forrester Wave evaluations. We then discuss key trends...

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  Webinar The Supplier Value Management And Contract Lifecycle Management Markets

  Software Categories That Will Still See Demand In The Pandemic Recession

  August 12, 2020 | Andrew Bartels

  “Supplier value management” is Forrester’s new label for software that supports business processes for sourcing, contracting, buying, and managing supplier relationships...

• Report The Future Of The European Job Market

  The Future Of Work Will Drive A More Dynamic European Job Market By 2030

  July 22, 2020 | Dan Bieler

  2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

• Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy

  Tools And Technology: The Enterprise Collaboration Playbook

  July 10, 2020 | Art Schoeller

  Many organizations are making a fundamental bet on enterprise collaboration (EC) to link the various roles in the customer experience ecosystem and make worker effectiveness and engagement into a...

• Report The Art And Science Of Retail eCommerce

  Executive Overview: The Retail eCommerce Playbook

  July 6, 2020 | Sucharita Kodali

  Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that...

• Report The Banking Platform Market Remains Stagnant, Though Smaller Banks Are Turning To Fintechs

  Results From Forrester's Global Banking Platform Deals Survey 2020

  June 3, 2020 | Jost Hoppermann

  Modern banking platforms allow banks to elevate their customer experience and deliver more business value more effectively. But COVID-19 has exposed application and technology deficiencies that...

• Report The State Of Retailing Online 2020: Marketing, Omnichannel, And Mobile

  Landscape: The Retail eCommerce Playbook

  April 21, 2020 | Sucharita Kodali

  Forrester surveyed online retailers in its annual "The State Of Retailing Online" study in partnership with the National Retail Federation (NRF). Overall retail continues to grow, including online...

• Report Data Commercialization: A CIO's Guide To Taking Data To Market

  Advanced Level: Strategy Practices For Insights-Driven Businesses

  March 27, 2020 | Jennifer Belissent, PhD

  Digital transformation fuels a thriving data economy. As companies have embraced all things digital, many have put their data to work internally to improve operational efficiency, service delivery,...

• Report ECM Requires Investment: Five Key Elements To Include In Your Business Case

  Business Case: The Enterprise Content Management Playbook

  March 10, 2020 | Cheryl McKinnon

  Enterprise architects play a central role during business case development by establishing clear goals, desired benefits, risks, and capacity gaps when requesting the financial investments they...

• Report The Top Three Trends Shaping Information Governance In 2020: Cloud, AI, And Privacy

  Key Findings From The Forrester/ARMA International Records Management Survey, Q4 2019

  February 20, 2020 | Cheryl McKinnon

  Forrester Research and ARMA International fielded a joint survey of records and information management (RIM) professionals to understand the key trends and challenges facing the profession in 2020....

• Report The Global SaaS Landscape, 2019 To 2022: Some Categories Grow, While Some Reach Saturation

  December 30, 2019 | Liz Herbert, Andrew Bartels

  Enterprise software buyers continue to turn to software-as-a-service (SaaS) to meet demands for agile business and customer experience — for both new purchases and modernization of aging...

• Report Future-Proof Your Digital Business With Zero Trust Security

  October 4, 2019 | Jeff Pollard

  As CIOs develop hybrid cloud strategies to help their organization become fast, flexible, and innovative, it's the perfect time to migrate to a Zero Trust security architecture. Security and risk...

• Report Redesign SaaS Pricing To Win, Retain, And Upsell Customers

  Measure Customers' Size And Complexity To Better Align Pricing With Business Value

  October 1, 2019 | Duncan Jones

  Good pricing models help software-as-a-service (SaaS) providers win more deals, improve renewal rates, and increase upselling. This report shows application development and delivery (AD&D) pros why...

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  Webinar The European Tech Market Outlook For 2019 And 2020

  3% Growth In 2019 Will Slow To 1% In 2020

  August 19, 2019 | Andrew Bartels

  This webinar covers Forrester’s latest forecast for business and government purchases of tech goods and services in Europe overall and by country for 2019 and 2020, including our...

• Report Internet-Of-Things Heat Maps For Operational Excellence, 2019

  Deploy IoT Use Cases Based On Value To Your Company Operations

  July 10, 2019 | Michele Pelino

  A fragmented array of internet-of-things (IoT) solutions enhance operational efficiencies and enable personalized customer experience in enterprises across vertical markets. IoT use cases such as...

• Report Retail Technology Plans, 2019

  May 30, 2019 | George Lawrie

  As brands and retailers tackle the challenges of 2019, digital business professionals must consider the potential impact on their road map of new technologies and apps to win, serve, and retain...

• Report Don't Select Banking Software Without Understanding The State Of The Banking Platform Market

  Results From Forrester's Global Banking Platform Deals Survey 2019

  May 24, 2019 | Jost Hoppermann

  State-of-the-art banking platforms — or elements of them like core banking and digital channels — can create fresh opportunities for banks and their application development and delivery (AD&D)...

• Report Forrester Infographic: Digital Services Acquisitions Expedite Market Consolidation

  March 29, 2019 | Amanda LeClair

  In the quest to deliver end-to-end digital transformation services, the lines between a business consultancy, systems integrator, and agency continue to blur. Many services firms pursue aggressive...

• Report The State Of Retailing Online 2019: Omnichannel, Marketing, And Personalization

  Benchmarks: The Retail eCommerce Playbook

  March 25, 2019 | Sucharita Kodali

  Forrester conducts the annual "The State Of Retailing Online" study by the National Retail Federation (NRF). This research summarizes attitudes and investments that retailers and digital business...