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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Webinar Top Systemic Risks Of 2021

    Wednesday, March 24, 2021, 1:00 p.m.-2:00 p.m. Eastern time (17:00-18:00 GMT) | Renee Murphy, Alla Valente, Salvatore Schiano

    They originate as systemic risk events before becoming your current nightmare scenario. These external events impact your firm and your customers but are completely out of your control. Most firms...

  • Report The Forrester Wave™: DDoS Mitigation Solutions, Q1 2021

    The 11 Providers That Matter Most And How They Stack Up
    March 3, 2021 | David Holmes

    In our 28-criterion evaluation of DDoS mitigation solution providers, we identified the 11 most significant ones — A10 Networks, Akamai Technologies, Alibaba Cloud, Amazon Web Services, Cloudflare,...

  • Report Best Practices And Trends: Voice Biometrics

    Voice Biometrics Can Improve Security And Customer Experience
    February 10, 2021 | Andras Cser, Sean Ryan

    Voice biometrics offers improved account access security and user experience. Modern voice biometrics solutions resist replay attacks and have improved in accuracy and performance in the past five...

  • Report The Top Systemic Risks, 2021

    Landscape: The Governance, Risk, And Compliance Playbook

    They originate as systemic risk events before becoming your current nightmare scenario. These external events impact your firm and your customers but are completely out of your control. Most firms...

  • Report Remove The Mystery From Security Metrics

    Performance Management: The S&R Practice Playbook
    February 5, 2021 | Jeff Pollard

    CISOs continue to have difficulty creating meaningful security metrics despite a decade of discussion. Without good metrics, the security organization can't participate in business conversations...

  • Report Forrester's 2019 Consumer Privacy Segmentation: Europe

    Understand Consumer Privacy Preferences And Behaviors To Improve Engagement, Trust, And Experience
    November 13, 2019 | Enza Iannopollo

    In this report, we explain how privacy professionals can apply Forrester's Consumer Privacy Segmentation to understand how privacy perspectives vary by geography across Europe. Armed with this...

  • Report Top Recommendations For Your Security Program, 2019

    March 25, 2019 | Paul McKay, Jeff Pollard, Jinan Budge

    Each year, Forrester outlines the most important recommendations for your security strategy for the coming 12 months. We base these recommendations on thousands of client inquiries and...

  • Report Best Practices: Customer Call Center Authentication

    Prioritize Implicit Biometrics And Phone Reputation To Reduce Customer And Agent Friction
    March 22, 2019 | Andras Cser, Merritt Maxim

    Customer call center authentication (CCCA) combines human and machine processes, tools, and technologies. The call center is invariably the channel of last resort for customers looking to get...

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