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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Best Practices And Trends: Voice Biometrics
Voice Biometrics Can Improve Security And Customer Experience
Voice biometrics offers improved account access security and user experience. Modern voice biometrics solutions resist replay attacks and have improved in accuracy and performance in the past five...
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Report Top Recommendations For Your Security Program, 2019
Each year, Forrester outlines the most important recommendations for your security strategy for the coming 12 months. We base these recommendations on thousands of client inquiries and...
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Report Best Practices: Customer Call Center Authentication
Prioritize Implicit Biometrics And Phone Reputation To Reduce Customer And Agent Friction
Customer call center authentication (CCCA) combines human and machine processes, tools, and technologies. The call center is invariably the channel of last resort for customers looking to get...