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• Report The Forrester Wave™: Public Cloud Development Platforms, North America, Q1 2020

  The Nine Providers That Matter Most And How They Stack Up

  March 16, 2020 | John Rymer, Dave Bartoletti

  In our 29-criterion evaluation of public cloud development platforms, we identified and assessed the nine most significant ones — Alibaba, Amazon Web Services (AWS), Google, IBM, Microsoft, Oracle,...

• Report Now Tech: Public Cloud Development Platforms, Q1 2020

  Forrester's Overview Of 16 Public Cloud Development Platform Providers

  March 4, 2020 | Dave Bartoletti, John Rymer

  Application development and delivery (AD&D) pros can use public cloud development platforms to quickly develop and deliver applications to support business innovations and operations automation,...

• Report Applying The Forrester Wave™: Enterprise BI Platforms, Q3 2019

  Extend Your Investment In An Enterprise BI Platform Beyond Just BI

  December 3, 2019 | Boris Evelson, John Rymer

  In July 2019, we published two Forrester Wave™ evaluations on enterprise business intelligence (BI) platforms — client-managed and vendor-managed. We used 19 criteria to evaluate 20 vendors across...

• Report Leverage Public Cloud To Accelerate Your Machine Learning Adoption In North America

  Meet The Service Ecosystem Of Machine Learning In The Public Cloud

  September 24, 2019 | Charlie Dai, Leslie Joseph

  The public cloud is increasingly taking on machine learning (ML) workloads. This report analyzes the key benefits of cloud-based ML and describes how companies in North America (NA) are using it to...

• Report New Tech: Enterprise Computer Vision Solutions, Q3 2019

  Forrester's Landscape Overview Of 33 Providers

  August 9, 2019 | Kjell Carlsson, PhD

  Are we in an AI revolution? Maybe. Are we in a computer vision (CV) revolution? Definitely. With hundreds of new startups and over $15B in new funding since 2013, CV solutions give enterprises...

• Report The Forrester Wave™: Enterprise BI Platforms (Vendor-Managed), Q3 2019

  The 14 Providers That Matter Most And How They Stack Up

  July 29, 2019 | Boris Evelson

  In our 19-criterion evaluation of vendor-managed enterprise business intelligence (BI) platforms providers, we identified the 14 most significant ones — 1010data, Amazon Web Services, Birst, Domo,...

• Report The Forrester Wave™: Customer Service Solutions, Q2 2019

  The 12 Providers That Matter Most And How They Stack Up

  June 18, 2019 | Kate Leggett

  In our 33-criterion evaluation of customer service solution providers, we identified the 12 most significant ones — Appian, bpm'online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP,...

• Report All Enterprises Need (Computer) Vision

  AI Advancements Drive Valuable Use Cases As Far As The Eye Can See

  June 14, 2019 | Kjell Carlsson, PhD

  Enterprises of all stripes are implementing new computer vision solutions to drive growth and operational efficiencies across a host of use cases, ranging from marketing to manufacturing. And, if...

• Report The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019

  The 14 Providers That Matter Most And How They Stack Up

  June 11, 2019 | Ian Jacobs

  In Forrester's evaluation of the emerging market for conversational AI for customer service, we identified the 14 most significant providers in the category — [24]7.ai, Aivo, Avaamo, Cognigy,...

• Report New Tech: Conversational AI For Customer Service, Q2 2019

  Forrester's Landscape Overview Of 42 Providers

  May 23, 2019 | Ian Jacobs

  Conversational AI for customer service — AKA chatbots or virtual agents — is both trendy and disappointing simultaneously. For every brand that touts benefits like contact deflection and cost...