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  • Report Best Practices For Automation Strike Teams

    Your Automation Strike Team Is Here — Now What?
    May 3, 2021 | Craig Le Clair

    Forrester receives many inquiries from enterprises implementing intelligent automation (IA) centers of excellence (COEs) or strike teams. We interviewed a number of automation team members to help...

  • Report Intelligent Automation Platforms Take Aim At Workforce Orchestration

    April 9, 2021 | Craig Le Clair

    Over time, digital workers will perform a higher percentage of your work. As this happens, your need to coordinate work among humans and these "robots" will increase. Add artificial intelligence...

  • Report Build The Business Case For AIOps

    Justify Your AIOps Investment Using Forrester's Total Economics Impact™ (TEI) Methodology
    April 5, 2021 | Rich Lane

    Enterprises around the globe are rapidly modernizing their businesses and have higher expectations than ever for delivering exceptional digital experience (DX) through agility, automation, and...

  • Report Best Practices For Help Desk Chatbot Success

    A Good User Experience Is The Key To Conversational AI Success
    March 29, 2021 | Will McKeon-White, Charles Betz

    The chatbot value proposition is the creation of faster, self-service support features for customers and employees alike. But in practice, chatbots suffer from low satisfaction scores. As IT...

  • Report The Forrester Wave™: Robotic Process Automation, Q1 2021

    The 14 Providers That Matter Most And How They Stack Up
    March 15, 2021 | Bernhard Schaffrik

    In our 25-criterion evaluation of robotic process automation (RPA) providers, we identified the 14 most significant ones — Automation Anywhere, Blue Prism, Cyclone Robotics, Datamatics, EdgeVerve,...

  • Report Forrester's Public Cloud Buying Guide, 2021

    Infrastructure Differences Matter To Few — Focus On Global Availability Of Innovative Services

    In 2020, Forrester published a series of Forrester Wave™ vendor evaluations for public cloud. We researched, analyzed, and scored public cloud platform providers, providing infrastructure and...

  • Report Harness ChatOps To Empower Remote Collaboration

    ChatOps: The Accidental Standard
    December 21, 2020 | Rich Lane, Will McKeon-White

    With the shift to remote work and its ever-increasing complexity, teams are struggling to find ways to make collaboration easier and automate more. ChatOps is an important capability, enabling...

  • Report IoT Transforms Supply Chain Management

    Assess Opportunities To Enhance Your Supply Chain Processes Using IoT Solutions
    December 11, 2020 | Michele Pelino, Paul Miller

    Across verticals, enterprises use a variety of internet-of-things (IoT)-enabled processes to transform their end-to-end supply chain operations. This report identifies areas where IoT solutions...

  • Report How 5G And Edge Computing Advance IoT Value

    This Dynamic Duo Dramatically Expands IoT Insights And Speed
    July 31, 2020 | Michele Pelino, James Staten

    5G networks promise exponential bandwidth and ultra-low latency to edge computing solutions that empower near-real-time insights gained from business systems built on internet of things (IoT)...

  • Report Gauge Your Infrastructure Automation Maturity

    Assessment: The Infrastructure Transformation Playbook
    July 17, 2020 | Chris Gardner

    To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

  • Report The Chinese RPA Market Is Coming of Age

    Key Trends In Robotic Process Automation In China
    July 16, 2020 | Guannan Lu

    Robotic process automation (RPA) adoption by firms in China has gained significant momentum over the past 18 months. Product and service offerings are maturing, and the increasingly diverse market...

  • Report Now Tech: Infrastructure Automation Platforms, Q2 2020

    Forrester's Overview Of 15 Infrastructure Automation Platform Providers
    June 16, 2020 | Chris Gardner

    You can use infrastructure automation platforms to model and deliver systems, augment continuous delivery efforts, and ensure compliance. But to realize these benefits, you'll first have to select...

  • Report Your Automation Psychology And Roadmap Just Shifted Gears

    Ease The Pain With A Skills-Based Future-Of-Work Plan
    May 29, 2020 | Craig Le Clair

    Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the...

  • Report RPA Inquiry Spotlight, 2020

    Forrester Inquiries Highlight Scale, Security, Governance, And AI Integration Issues
    May 11, 2020 | Craig Le Clair

    The 600 robotic process automation (RPA) inquiries Forrester received in 2019 showed a marked difference from those in 2017. Governance, scale, and RPA's role in more transformative use cases such...

  • Report Now Tech: AI Chips In China, Q2 2020

    Forrester's Overview Of 24 AI Chip Providers In China
    April 29, 2020 | Charlie Dai, Danny Mu

    You can use AI chips to accelerate AI model training, boost model inferencing, and power AI cloud and AI systems to facilitate business transformation. But to realize these benefits, you'll first...

  • Report Forrester Infographic: Differentiate Employee Experience In Smart Building Environments

    As the importance of employee experience (EX) grows, where you work matters even more. Today's workplace is undergoing a renaissance of new digitally connected technologies designed to improve...

  • Report Myths And Realities Of Digital Worker Analytics

    Ask The Right Questions When Selecting An RPA DWA Tool
    April 2, 2020 | Craig Le Clair

    Enterprises are investing in digital worker analytics (DWA) to discover and rank automation opportunities. However, we're seeing a lot of confusion about what's actually achievable. This report...

  • Report It's Go Time For Application And Infrastructure Dependency Mapping (AIDM)

    Long-Awaited Dependency Mapping Is Finally Here To Bring Meaning To Your Digital Pipeline
    February 7, 2020 | Charles Betz, Rich Lane

    Visibility into complex distributed systems is crucial for modern technology operations. Despite promises, the configuration management database (CMDB) and its discovery tools never delivered...

  • Report Now Tech: AI Infrastructure, Q1 2020

    Forrester's Overview Of 31 AI Infrastructure Providers
    February 7, 2020 | Mike Gualtieri

    You can use AI infrastructure to make AI development teams more productive, operationalize AI for real business value, and leverage fast-evolving AI technologies. But to realize these benefits,...

  • Report Accelerate Incident Management By Combining AIOps And ChatOps

    January 24, 2020 | Rich Lane, Will McKeon-White

    With the ever-growing complexity of IT operations, infrastructure and operations (I&O) pros need all the tools they can get to help them keep ahead of incidents and problems. AIOps provides an...

  • Report Hardware Remains Critical In A Software-Defined World

    Roadmap: The Infrastructure Transformation Playbook
    January 10, 2020 | Naveen Chhabra, Chris Gardner

    Infrastructure and operations (I&O) leaders live in a world of constant change. Their challenge is to embrace the latest technologies while continuing to maintain the tech they already have. I&O...

  • Report Predictions 2020: Cloud Computing

    New Hyperscale Alliances, Cloud-Native Innovations, And Security Demands Will Reshape The Cloud Battleground — Again
    November 4, 2019 | Dave Bartoletti, Lauren Nelson, Abhijit Sunil

    More than any other force, cloud computing has reshaped the business technology landscape. In 2020, cloud application, platform, infrastructure, and management vendors will battle fiercely for...

  • Report The Forrester Wave™: Robotic Process Automation, Q4 2019

    The 15 Providers That Matter Most And How They Stack Up
    October 23, 2019 | Craig Le Clair

    In our 25-criterion evaluation of robotic process automation (RPA) providers, we identified the 15 most significant ones — Another Monday, AntWorks, Automation Anywhere, Blue Prism, EdgeVerve,...

  • Report The Forrester Tech Tide™: Compute Platforms, Q4 2019

    Fifteen Technologies Underpin Compute Platforms
    October 10, 2019 | Chris Gardner, Abhijit Sunil

    Human experiences depend heavily on underlying technology performance, making compute platforms increasingly critical to a firm's ability to win, serve, and retain its customers. To optimize their...

  • Report Beware The Automation Paradox

    Prepare For An Automated World Full Of Surprises And Requiring Higher Skills
    October 4, 2019 | Charles Betz, Chris Gardner

    Automate all the easy things, and what's left for people to do? The hard things. This maxim has never been truer. Automation reduces toil, but is this always a good thing? When systems become too...

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