Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Search Results
-
Report Digital CX And Design Trends, 2020
Eight trends in 2020 are shaping how experience design (XD) professionals and their companies should improve their customers' experiences with digital touchpoints, from apps to websites to Alexa...
-
Report Digital CX Trends, 2019
Digital CX And Human-Centered Experience Design Align — At Last
Digital CX is changing: As it encompasses more capabilities like voice, connected devices, and notifications, customer experience (CX) pros and their companies can no longer take a...
-
Report Video: Use Customer Experience Basics To Guide Your Digital Experience Design
Watch This Video To Learn How To Combine CX And DX Expertise To Design Effective Digital Experiences
Don't leave the design and build of your digital experiences in the hands of your product managers alone. Instead, use a balanced approach that combines business strategy and human-centered design....
Content Type
ApplyFilters
Industry
- Retail (1)
Analyst
- Andrew Hogan (3)
- Gina Bhawalkar (2)
- Joana de Quintanilha (2)
- Karine Cardona-Smits (2)
- Kelly Price (2)
- Julie Ask (1)
- Riccardo Pasto (1)