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• Report From People To Products: Services Firms Offer More Software Than You Think

  Business Process Accelerators Help Digitize Business Operations

  August 20, 2020 | Nigel Fenwick

  Technology services firms build many variations of digital solutions for clients. Some vendors retain the intellectual property (IP) associated with these solutions, making it available to a...

• Report The Forrester Wave™: Supplier Risk And Performance Management Platforms, Q3 2020

  The 10 Providers That Matter Most And How They Stack Up

  July 28, 2020 | Duncan Jones

  In our 24-criterion evaluation of supplier risk and performance management (SRPM) providers, we identified the 10 most significant ones — Aravo Solutions, Avetta, Coupa Software, GEP, HICX...

• Report Now Tech: Predictive Analytics And Machine Learning In China, Q3 2020

  Forrester's Overview Of 35 PAML Providers

  July 24, 2020 | Danny Mu, Charlie Dai

  You can use predictive analytics and machine learning (PAML) solutions in China to automate machine learning model development, free data scientists from tedious tasks, and ensure model...

• Report Now Tech: Contract Lifecycle Management Software, Q3 2020

  Forrester's Overview Of 39 CLM Vendors

  July 22, 2020 | Andrew Bartels

  Companies use contract lifecycle management (CLM) software to consolidate and understand existing contracts, create and negotiate new contracts, and link contracts to other related applications....

• Report On-Premises ERP: Should You Love It Or List It?

  Roadmap: The Digital Operations Platforms Playbook

  July 17, 2020 | Duncan Jones

  Application development and delivery (AD&D) professionals face an urgent dilemma: whether to replace aging, on-premises business applications or retain them for a few more years. Digital...

• Report Now Tech: Cloud Data Warehouse, Q2 2020

  Forrester's Overview Of 14 Cloud Data Warehouse Providers

  July 1, 2020 | Noel Yuhanna

  You can use cloud data warehouse (CDW) to build data warehouses more quickly, support new business use cases, and lower infrastructure, software, and administration costs. But to realize these...

• Report Now Tech: Supplier Risk And Performance Management (SRPM), Q2 2020

  Forrester's Overview Of 23 SRPM Providers

  June 29, 2020 | Duncan Jones

  Sourcing professionals use SRPM to ensure ethical, sustainable sourcing, accelerate innovation via streamlined risk-tolerant sourcing, and raise value by improving supplier experience and rewarding...

• Report The Forrester Wave™: Enterprise Data Fabric, Q2 2020

  The 15 Providers That Matter Most And How They Stack Up

  June 10, 2020 | Noel Yuhanna

  In our 25-criterion evaluation of enterprise data fabric providers, we identified the 15 most significant ones — Cambridge Semantics, Cloudera, DataRobot, Denodo Technologies, Hitachi Vantara, IBM,...

• Report The Forrester Wave™: Specialized Insights Service Providers, Q2 2020

  The 13 Providers That Matter Most And How They Stack Up

  June 8, 2020 | Jennifer Belissent, PhD

  In our 18-criterion evaluation of insights service providers, we identified the 13 most significant ones — Alibaba Cloud, BearingPoint, EPAM, Fractal Analytics, HCL, LTI, NEC, SAP, Telefónica,...

• Report The Forrester Wave™: B2B Commerce Suites, Q2 2020

  The 13 Providers That Matter Most And How They Stack Up

  May 19, 2020 | Joe Cicman, Emily Pfeiffer

  In our 29-criterion evaluation of B2B commerce suites providers, we identified the 13 most significant ones — Adobe, Apttus, BigCommerce, commercetools, Elastic Path Software, Episerver, Insite,...

• Report The Forrester Wave™: B2C Commerce Suites, Q2 2020

  The 10 Providers That Matter Most And How They Stack Up

  May 19, 2020 | Emily Pfeiffer, Joe Cicman

  In our 31-criterion evaluation of B2C commerce suites providers, we identified the 10 most significant ones — Adobe, BigCommerce, commercetools, Elastic Path Software, Episerver, Kibo Commerce,...

• Report The Forrester Wave™: Global SAP Services Providers, Q2 2020

  The 13 Providers That Matter Most And How They Stack Up

  May 13, 2020 | Amanda LeClair, Liz Herbert

  In our 28-criterion evaluation of global SAP services providers, we identified the 13 most significant ones — Accenture, Atos, Capgemini, Deloitte, EY, HCL Technologies, IBM, Infosys, NTT DATA,...

• Report Now Tech: SaaS Marketplaces, Q2 2020

  Forrester's Overview Of 12 SaaS Marketplace Providers

  May 5, 2020 | Liz Herbert

  You can use software-as-a-service (SaaS) marketplaces to streamline SaaS buying, simplify contracting and vendor management, and reduce risk by doing pre-vetting of solutions. But to realize these...

• Report Now Tech: Predictive Analytics And Machine Learning, Q2 2020

  Forrester's Overview Of 37 PAML Providers

  May 1, 2020 | Mike Gualtieri, Kjell Carlsson, PhD

  Predictive analytics and machine learning (PAML) solutions deliver enterprise-grade tools for analyzing data, building predictive models, and deploying AI/ML solutions that drive business outcomes....

• Report Now Tech: Real-Time Interaction Management, Q2 2020

  Forrester's Overview Of 42 RTIM Providers

  April 30, 2020 | Rusty Warner

  You can use real-time interaction management (RTIM) to orchestrate contextually relevant customer experiences, address customer expectations for mutual value exchanges with your brand, and align...

• Report Now Tech: Healthcare RPA, Q2 2020

  Forrester's Overview Of 34 Healthcare RPA Providers

  April 29, 2020 | Jeff Becker

  You can use healthcare robotic process automation (RPA) to alleviate physician burnout, improve clinical outcomes, and increase revenue. But to realize these benefits, you'll first have to select...

• Report Now Tech: Enterprise Data Fabric, Q2 2020

  Forrester's Overview Of 20 Enterprise Data Fabric Providers

  April 16, 2020 | Noel Yuhanna

  You can use enterprise data fabric to deliver integrated, trusted, and real-time data across the organization and accelerate business use cases. But to realize these benefits, you'll first have to...

• Report The Forrester Tech Tide™: Smart Manufacturing, Q2 2020

  Twenty Technologies Power Manufacturing's Digital Transformation

  April 1, 2020 | Paul Miller

  Smart manufacturing is increasingly critical to manufacturers' ability to win, serve, and retain their customers. To accelerate their performance in smart manufacturing, companies are evaluating...

• Report Now Tech: Product Information Management, Q1 2020

  Forrester's Overview Of 22 PIM Providers

  March 25, 2020 | Amanda LeClair

  You can use product information management (PIM) solutions to improve sales and customer experience, speed up time-to-market, and even enable broader content-driven digital transformation efforts....

• Report Now Tech: Customer Analytics Technologies, Q1 2020

  Forrester's Overview Of 33 Customer Analytics Providers

  March 25, 2020 | Brandon Purcell

  You can use customer analytics technologies to increase customer lifetime value (CLV), drive loyalty, and improve the customer experience (CX). But to realize these benefits, you'll first have to...

• Report The Forrester Wave™: Public Cloud Development Platforms, North America, Q1 2020

  The Nine Providers That Matter Most And How They Stack Up

  March 16, 2020 | John Rymer, Dave Bartoletti

  In our 29-criterion evaluation of public cloud development platforms, we identified and assessed the nine most significant ones — Alibaba, Amazon Web Services (AWS), Google, IBM, Microsoft, Oracle,...

• Report Now Tech: SAP Implementation Services Providers, Q1 2020

  Forrester's Overview Of 33 SAP Services Providers

  March 13, 2020 | Amanda LeClair, Liz Herbert

  SAP customers leverage the business and technical expertise of services partners to modernize IT operations, transform the business, and use modern delivery techniques. But to realize these...

• Report The Forrester Wave™: Retail Planning, Q1 2020

  The 12 Providers That Matter Most And How They Stack Up

  March 12, 2020 | George Lawrie

  In our 20-criterion evaluation of retail planning providers, we identified the 12 most significant ones — Aptos, Blue Yonder, Cognizant, Infor, Logility, Manthan, Mi9 Retail, Oracle, RELEX...

• Report Now Tech: Digital Operations Platforms, Q1 2020

  Tools And Technology: The Digital Operations Platforms Playbook

  March 12, 2020 | Liz Herbert

  You can use digital operations platforms (DOPs) to adapt production and supply chains to meet customer expectations; account, bill, and measure the success of new pricing models and ventures; and...

• Report The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q1 2020

  Tools And Technology: The Governance, Risk, And Compliance Playbook

  March 9, 2020 | Alla Valente, Renee Murphy

  In our 22-criterion evaluation of GRC platform providers, we identified the 12 most significant ones — Enablon; Galvanize; IBM; LogicManager; MetricStream; NAVEX Global; Riskonnect; RSA, a Dell...