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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The State Of Consumers And Technology, 2020
Increasingly Intimate Technologies Spark The Next Mind Shift
February 2, 2021 | Anjali LaiTechnology became a lifeline for consumers during the crises of 2020: Consumers now spend more time using more devices for more sophisticated tasks. What is the result of this intense reliance on...
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Report Improve The Human Condition To Drive Your Healthcare Innovation
Opportunities Extend Beyond Pure Healthcare And Include Your Own Employees
June 10, 2019 | James StatenAll your innovation investments and efforts should be driven by customer experience (CX) insights. For nearly every industry, a key aspect of this is the challenges customers face in their everyday...
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