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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Implement Essential Change Management Practices To Improve Digital Experience Delivery
Continuous Improvement: The Digital Experience Delivery Playbook
So, you've finished your first major digital experience delivery project: You've launched the app, modernized the website, and integrated your digital experience technologies. Now you must create a...
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Report Don't Buy Software Without A Services Partner At The Table
How You Deploy Software Can Make Or Break Your Transformation — Here's How To Understand And Work Partnerships To Best Advantage
February 28, 2020 | Ted SchadlerSoftware vendors, service providers, and cloud vendors need each other to survive. Application development and delivery (AD&D) leaders need them to work well together to succeed. But how these...
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Report Forrester Infographic: Lessons On Experience-Led Transformation
Landscape: The Digital Experience Delivery Playbook
January 6, 2020 | Ted SchadlerIn "The Forrester Wave™: Global Digital Experience Agencies, Q4 2019," we evaluated 14 agencies, consultancies, and tech service providers and spoke with 48 customer references. Almost one-quarter...
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Report The Forrester Wave™: Global Digital Experience Agencies, Q4 2019
The 14 Service Providers That Matter Most And How They Stack Up
November 12, 2019 | Ted SchadlerIn our 24-criterion evaluation of global digital experience agencies, we identified the 14 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, EPAM, IBM, Isobar, MRM//McCann,...
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Report Forrester Infographic: Digital Services Acquisitions Expedite Market Consolidation
March 29, 2019 | Amanda LeClairIn the quest to deliver end-to-end digital transformation services, the lines between a business consultancy, systems integrator, and agency continue to blur. Many services firms pursue aggressive...
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