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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report The Future Of Documents

    A Look Beyond The Paradigm Of Paper And Into Opportunities For Innovation
    December 9, 2020 | Cheryl McKinnon

    Application development and delivery (AD&D) professionals can drive innovation in one of the most fundamental business activities: the creation and distribution of documents. Despite more than 30...

  • Report Forrester Infographic: Digital Process Automation At Scale

    July 14, 2020 | Rob Koplowitz

    We based this infographic on key findings from Forrester's Q1 2020 Global Digital Process Automation Survey. Application development and delivery pros, use this infographic to identify common...

  • Report The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020

    The 15 Providers That Matter Most And How They Stack Up
    June 18, 2020 | Diego Lo Giudice

    In our 26-criterion evaluation of continuous functional test automation (CFTA) providers, we identified the 15 most significant ones — ACCELQ, Broadcom, Cyara, Eggplant, Experitest, IBM, mabl,...

  • Report The Forrester Wave™: Customer Service Solutions, Q2 2019

    The 12 Providers That Matter Most And How They Stack Up
    June 18, 2019 | Kate Leggett

    In our 33-criterion evaluation of customer service solution providers, we identified the 12 most significant ones — Appian, bpm'online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP,...

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