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Application Development & Delivery | Artificial Intelligence (AI) | Differentiate with digital | Ian Jacobs | Salesforce is in my interests.
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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report New Tech: Conversational AI For Customer Service, Q2 2019
Forrester's Landscape Overview Of 42 Providers
May 23, 2019 | Ian JacobsConversational AI for customer service — AKA chatbots or virtual agents — is both trendy and disappointing simultaneously. For every brand that touts benefits like contact deflection and cost...