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Charts & Figures Most Brands Are Falling Short Of Or Barely Meeting Customers' Expectations
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures Forrester Identified Five Major Cross-Industry Shifts In Customer Expectations
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures The Range Between Adequate And Desired Experiences Is Commonly Called The "Zone Of Tolerance"
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures The Origins Of Customer Expectations Include Both Inception And Evolution Factors
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures Research Techniques To Uncover Brand-Specific Expectations
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures Customers Compare Expected To Actual Experience And Use That To Predict What To Expect
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures Exceeding Expectations Makes Brands 22.5 Times More Likely To Be Rated Excellent Than Falling Short
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures Use The Brand As A Compass To Pick Expectations To Meet, Exceed, Watch, Or Shelve
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures There Is A Linear Relationship Between Expectations And CX Quality
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures The Seven Drivers Of The Quality Of French Digital Retailers' Customer Experience
The France Retail Customer Experience Index, 2019
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Charts & Figures Positive And Negative Emotions That Drive French Digital Retailers' Customer Experience
The France Retail Customer Experience Index, 2019
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Charts & Figures Positive And Negative Emotions That Drive French Multichannel Retailers' Customer Experience
The France Retail Customer Experience Index, 2019
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Charts & Figures The Eight Drivers Of The Quality Of French Multichannel Retailers' Customer Experience
The France Retail Customer Experience Index, 2019
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Charts & Figures Forrester's France CX Index, 2019: Rankings Of Multichannel And Digital Retailers
The France Retail Customer Experience Index, 2019
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Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The France Retail Customer Experience Index, 2019
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Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The UK Retail Customer Experience Index, 2019
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Charts & Figures Positive And Negative Emotions That Drive UK Digital Retailers' Customer Experience
The UK Retail Customer Experience Index, 2019
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Charts & Figures Positive And Negative Emotions That Drive UK Multichannel Retailers' Customer Experience
The UK Retail Customer Experience Index, 2019
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Charts & Figures Forrester's UK CX Index, 2019: Rankings Of Multichannel And Digital Retailers
The UK Retail Customer Experience Index, 2019
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Charts & Figures The Drivers Of The Quality Of UK Digital Retailers' Customer Experience
The UK Retail Customer Experience Index, 2019
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Charts & Figures The Drivers Of The Quality Of UK Multichannel Retailers' Customer Experience
The UK Retail Customer Experience Index, 2019
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Charts & Figures The Distribution Of Industry Scores In Forrester's UK CX Index, 2019
The UK Customer Experience Index, 2019
November 13, 2019 | Joana de Quintanilha -
Charts & Figures Forrester's UK CX Index, 2019: Rankings Of Wireless Service Providers
The UK Customer Experience Index, 2019
November 13, 2019 | Joana de Quintanilha -
Charts & Figures Forrester's UK CX Index, 2019: Rankings Of Retailers (Digital)
The UK Customer Experience Index, 2019
November 13, 2019 | Joana de Quintanilha -
Charts & Figures The Highest-Scoring Brands By Industry In Forrester's UK CX Index, 2018 And 2019
The UK Customer Experience Index, 2019
November 13, 2019 | Joana de Quintanilha
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