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• Report Benchmark Your Customers' Digital Banking Journeys

  January 9, 2019 | Peter Wannemacher

  Digital banking strategy leaders aim to differentiate with services that meet or exceed customers' needs and expectations. To help them understand where they stand, we developed our Forrester...

• Report 2017 US Online Banking Functionality Benchmark

  USAA Again Leads Overall, While Bank of America And Wells Fargo Lead Among Banks With Branches

  August 16, 2017 | Peter Wannemacher, August du Pont

  Tens of millions of US bank customers use their providers' secure websites to conduct both routine and rare banking tasks. As such, digital banking teams must focus on which goals a customer can...

• Report Global Mobile Banking Benchmark, 2017

  BBVA Earns The Top Spot

  July 13, 2017 | Zhi-Ying Barry, Aurelie L'Hostis, Peter Wannemacher

  To stay relevant to customers, digital banking strategy executives need to deliver useful and usable mobile banking services that not only exceed customers' current expectations but also anticipate...

• Report 2017 Canadian Mobile Banking Benchmark

  CIBC Comes Out On Top By Offering Valuable, Easy-To-Use Mobile Banking Services

  May 11, 2017 | Peter Wannemacher, August du Pont

  Digital banking strategy leaders need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and enable them to...

• Report 2017 US Mobile Banking Benchmark

  Direct Bank USAA Earns The Highest Overall Score By Providing A Wide Range Of Valuable Mobile Banking Features For Customers

  May 4, 2017 | Peter Wannemacher

  Digital banking strategy leaders need to deliver mobile banking services that not only exceed customers' current needs and expectations but also anticipate their future needs and enable them to...

• Report 2016 US Online Banking Functionality Benchmark

  Direct Bank USAA Earns The Top Spot Overall, While Bank Of America Leads Among Large Traditional Banks

  February 7, 2017 | Peter Wannemacher

  Tens of millions of US bank customers use their providers' secure websites to complete tasks and achieve their banking objectives. As such, digital banking teams must keep a close eye on which...

• Report 2014 US Bank Digital Sales Benchmark

  Bank Of America Tops Our Review Of US Banks' Sales Functionality

  November 25, 2014 | Peter Wannemacher, Rachel Roizen

  We used our Digital Sales Functionality Benchmark methodology to evaluate the public websites of the five largest retail banks in the US. This benchmark covers 36 criteria across four categories...

• Report 2014 Canadian Bank Digital Sales Benchmark

  RBC Leads With Strong Account Comparison Tools And Online Account Opening Features

  November 25, 2014 | Peter Wannemacher, Rachel Roizen

  We used our Digital Sales Functionality Benchmark methodology to evaluate the public websites and mobile sales efforts of the five largest retail banks in Canada. This benchmark covers 36 criteria...