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  • Report Best Practices For Automation Strike Teams

    Your Automation Strike Team Is Here — Now What?
    May 3, 2021 | Craig Le Clair

    Forrester receives many inquiries from enterprises implementing intelligent automation (IA) centers of excellence (COEs) or strike teams. We interviewed a number of automation team members to help...

  • Report Intelligent Automation Platforms Take Aim At Workforce Orchestration

    April 9, 2021 | Craig Le Clair

    Over time, digital workers will perform a higher percentage of your work. As this happens, your need to coordinate work among humans and these "robots" will increase. Add artificial intelligence...

  • Report Best Practices For Help Desk Chatbot Success

    A Good User Experience Is The Key To Conversational AI Success
    March 29, 2021 | Will McKeon-White, Charles Betz

    The chatbot value proposition is the creation of faster, self-service support features for customers and employees alike. But in practice, chatbots suffer from low satisfaction scores. As IT...

  • Report The Forrester Wave™: Robotic Process Automation, Q1 2021

    The 14 Providers That Matter Most And How They Stack Up
    March 15, 2021 | Bernhard Schaffrik

    In our 25-criterion evaluation of robotic process automation (RPA) providers, we identified the 14 most significant ones — Automation Anywhere, Blue Prism, Cyclone Robotics, Datamatics, EdgeVerve,...

  • Report IoT Transforms Supply Chain Management

    Assess Opportunities To Enhance Your Supply Chain Processes Using IoT Solutions
    December 11, 2020 | Michele Pelino, Paul Miller

    Across verticals, enterprises use a variety of internet-of-things (IoT)-enabled processes to transform their end-to-end supply chain operations. This report identifies areas where IoT solutions...

  • Report Gauge Your Infrastructure Automation Maturity

    Assessment: The Infrastructure Transformation Playbook
    July 17, 2020 | Chris Gardner

    To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

  • Report The Chinese RPA Market Is Coming of Age

    Key Trends In Robotic Process Automation In China
    July 16, 2020 | Guannan Lu

    Robotic process automation (RPA) adoption by firms in China has gained significant momentum over the past 18 months. Product and service offerings are maturing, and the increasingly diverse market...

  • Report Your Automation Psychology And Roadmap Just Shifted Gears

    Ease The Pain With A Skills-Based Future-Of-Work Plan
    May 29, 2020 | Craig Le Clair

    Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the...

  • Report RPA Inquiry Spotlight, 2020

    Forrester Inquiries Highlight Scale, Security, Governance, And AI Integration Issues
    May 11, 2020 | Craig Le Clair

    The 600 robotic process automation (RPA) inquiries Forrester received in 2019 showed a marked difference from those in 2017. Governance, scale, and RPA's role in more transformative use cases such...

  • Report Myths And Realities Of Digital Worker Analytics

    Ask The Right Questions When Selecting An RPA DWA Tool
    April 2, 2020 | Craig Le Clair

    Enterprises are investing in digital worker analytics (DWA) to discover and rank automation opportunities. However, we're seeing a lot of confusion about what's actually achievable. This report...

  • Report The Forrester Wave™: Robotic Process Automation, Q4 2019

    The 15 Providers That Matter Most And How They Stack Up
    October 23, 2019 | Craig Le Clair

    In our 25-criterion evaluation of robotic process automation (RPA) providers, we identified the 15 most significant ones — Another Monday, AntWorks, Automation Anywhere, Blue Prism, EdgeVerve,...

  • Report Beware The Automation Paradox

    Prepare For An Automated World Full Of Surprises And Requiring Higher Skills
    October 4, 2019 | Charles Betz, Chris Gardner

    Automate all the easy things, and what's left for people to do? The hard things. This maxim has never been truer. Automation reduces toil, but is this always a good thing? When systems become too...

  • Report Attended-Mode RPA: The Differences You Need To Know

    Intelligent Automation Must Include The Front Office
    July 29, 2019 | Craig Le Clair

    Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service. Human agents can reduce repetitive, manual tasks and...