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• Report Prepare For Blockchain's Impact On The Telecommunications Sector

  Distributed Ledger Technology Offers The Potential For New Services And Efficiencies For Telcos And Their Customers

  February 15, 2019 | Dan Bieler

  The telecommunications sector has been slow to embrace the opportunities of distributed ledger technology, AKA blockchain. This follower approach is risky: The emerging virtualization of network...

• Report The Metropolitan Indian Consumer Tech Stack

  Our 2018 Indian Benchmark Data Overview Shows The Four Forces Of Adoption

  November 9, 2018 | James McQuivey, PhD, Reineke Reitsma

  Humans were born to embrace today's technologies. In 2018, Forrester has surveyed 110,460 online adults in 20 countries to see how people embrace technology, why they use it, and what that will...

• Report The Metropolitan Chinese Consumer Tech Stack

  Our 2018 Chinese Benchmark Data Overview Shows The Four Forces Of Adoption

  October 11, 2018 | James McQuivey, PhD, Reineke Reitsma

  Humans were born to embrace today's technologies. In 2018, Forrester has surveyed 110,460 online adults in 20 countries to see how people embrace technology, why they use it, and what that will...

• Report The European Consumer Tech Stack

  Our 2018 European Benchmark Data Overview Shows The Four Forces Of Adoption

  August 23, 2018 | James McQuivey, PhD, Reineke Reitsma

  Humans were born to embrace today's technologies. In 2018, Forrester has surveyed 110,460 online adults in 20 countries to see how people embrace technology, why they use it, and what that will...

• Report The Consumer Tech Stack

  Our 2018 US Benchmark Data Overview Reveals The Four Forces Of Adoption

  April 5, 2018 | James McQuivey, PhD, Gina Fleming

  Humans were born to embrace the technologies we track. Coming into 2018, Forrester surveyed 110,460 online adults in 20 countries to see how much people of every type embrace technology, why they...

• Report The Top Technologies Driving The Mobile Mind Shift

  Great Mobile Moments Leverage New Mobile Technologies

  August 20, 2015 | Dan Bieler

  CIOs need to help design great mobile moments that drive revenue growth, improve the customer experience, or even transform their companies' business models. This report highlights the most...

• Report Making Informed Mobile Payment Investments In China

  April 16, 2013 | Bryan Wang, Wen Zhao

  The increasing penetration of smartphones among mobile subscribers and booming online retail are driving the adoption of mobile payments in China. It's crucial for infrastructure and operations...

• Report Product Strategists At Telcos Shouldn't Obsess About "Bit Pipe Syndrome"

  More Innovation Is Needed, But Fundamental Connectivity Remains A Valuable Service

  October 25, 2011 | Thomas Husson

  Product strategists in various industries tend to dismiss telcos' role in service innovation, focusing instead on disruptors such as Google and Apple. It is true that new entrants and over-the-top...

• Report Gambling: Bet On Mobile Products And Services

  September 21, 2011 | Thomas Husson

  After so many years of unmet expectations, gambling is finally going mobile. Although it's not yet the promised El Dorado, and despite the fact that competition is likely to be fiercer in a complex...

• Report Mobile Payments Enter A Disruptive Phase

  March 31, 2011 | Thomas Husson

  The pace of innovation in mobile payments is accelerating. 2011 is finally the year when Near Field Communication (NFC) will reach the hands of millions of consumers, while initiatives in the...

• Report China Key IT Trends 2010

  March 16, 2010 | Gene Cao, Bryan Wang

  This document covers the key trends and dynamics in the China IT market prevalent in 2009, along with a preview of the top trends that will shape the domestic market in 2010 for vendor strategists....

• Report Deciphering Online Billing Platforms

  New Billing Services Emerge To Help Monetize Online Businesses

  March 12, 2010 | TJ Keitt

  The opportunity to serve more than 195 million online adults with goods, content, and services has drawn businesses to the Internet. Building an online product is relatively easy; monetizing it has...

• Report Mobile World Congress 2010: Welcome To Nontelecom Players!

  February 25, 2010 | Thomas Husson

  The mobile industry is in full swing. Its center of gravity is shifting from hardware to software, from voice to data and services, and from traditional telecom stakeholders to new entrants....

• Report 2010: A Crossroads For NFC Mobile Payments

  Trusted Service Manager And Ecosystem Fragmentation Will Slow Cross-Market Deployments

  January 21, 2010 | Edward Kountz

  Applications based on Near Field Communication (NFC) technology will advance in 2010 as NFC handsets finally reach commercial availability and some pilots move to limited commercial deployment. Yet...

• Report Case Study: Qwest Connects With Customers Through eBills And ePayments

  Biller Survey Shows Stronger Relationships Result From Viewing And Paying Online

  November 3, 2009 | Emmett Higdon

  Through an extensive billing and payment study of its residential customers, telecommunications provider Qwest Communications found that those customers who received their bills online and paid...

• Report The Changing Retail Payment Systems Landscape

  Winners Are Emerging From The Flood Of New Payment Systems

  September 18, 2007 | Benjamin Ensor

  Retail payment systems are going through rapid change as a combination of technology innovation, new transaction types, and fraud drive improvements to existing systems, as well as the development...

• Report Person-To-Person Payment Goes Mobile

  But P2P Mobile Payment Is A Technology In Search Of A Market

  April 19, 2007 | Michelle de Lussanet

  A number of firms in Western Europe have recently launched payment systems that allow consumers to make person-to-person payments using their mobile phones. Executives at other payment system...