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  • Report US Tech Market Outlook Dims For 2012 To 2013

    US Tech Spending Growth Will Maintain A Mediocre 4% To 5% Pace
    September 28, 2012 | Andrew Bartels

    This report details Forrester's projections of tech market growth in the US. We have reduced our forecast for 2012 growth in the US tech market from our April projections of 7.5% for total US...

  • Report Master 10 Trends For Your Cloud Journey

    May 10, 2012 | James Staten, Lauren Nelson

    Early in 2011, Forrester made a series of predictions about the future of cloud computing for that year. With 2012 now upon us, it's time to evaluate last year's predictions and introduce new...

  • Report US Tech Market Outlook For 2012 To 2013

    Improving Economic Prospects Create Upside Potential
    April 4, 2012 | Andrew Bartels

    CIOs care about tech market trends for three reasons: 1) to understand how much other firms are spending on information and communications technologies (and where); 2) to determine where they ought...

  • Report Open Source And Cloud-Based Integration Trends

    A Recent Forrester Survey Shows Divergent Plans
    February 6, 2012 | Ken Vollmer

    Open source and cloud-based integration solutions are becoming more prevalent in many organizations. Still, many others are resisting these new alternatives, sometimes based on rational concerns...

  • Report Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

    January 27, 2012 | Clay Richardson

    These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

  • Report The Customer Experience Index, 2012

    January 23, 2012 | Megan Burns

    This report provides benchmarks of the quality of customer experience at major companies. It should be used to help customer experience professionals set goals and optimize as they transform their...

  • Report M2M Connectivity Helps Telcos Offset Declining Traditional Services

    But They Are Poorly Positioned For The Larger Value-Added Service Opportunity
    November 22, 2011 | Michele Pelino

    Telcos face increasing pressure on traditional voice revenues and seek new revenues from services leveraging existing assets. Machine-to-machine (M2M) technologies, including radio frequency...

  • Report SharePoint Adoption: Content And Collaboration Is Just The Start

    Driving A SharePoint-Based Information Workplace Will Challenge C&C Pros
    September 30, 2011 | Rob Koplowitz, John Rymer

    Microsoft SharePoint is poised for broader adoption as an Information Workplace platform. While most use it for content and collaboration (C&C) needs today, the platform's broad, integrated...

  • Report Business Process Initiatives Focus On Customer Experience And Cost Reduction

    September 22, 2011 | Alexander Peters, Ph.D., Derek Miers

    These data charts are based on the Q2 2011 Global Forrester/IQPC Business Process Maturity Online Survey.

  • Report Focus On Customers And Business Architecture For Greater Business Process Maturity

    Results From The Forrester/IQPC Survey Of Business Process Pros
    August 30, 2011 | Derek Miers, Alexander Peters, Ph.D.

    Over the past decade, business process transformation and continuous improvement initiatives have gained strategic traction. Despite C-suite attention, most organizations still fall relatively low...

  • Report What CEOs Of Small Software Companies Need To Do In 2011

    How To Find The Best Opportunities In A High-Growth Market
    July 7, 2011 | Andrew Bartels

    The software market is poised to enjoy its best growth in a decade, and small software companies face great growth opportunities as their larger competitors struggle to adapt to a new world of...

  • Report 2011 Integration Survey, Part One: Solution Deployments

    ESBs Are The Most Popular Choice
    June 21, 2011 | Ken Vollmer

    Enterprise service buses (ESBs), comprehensive integration solutions (CISes), and integration appliances offer a range of overlapping features to meet integration challenges. Forrester recently...

  • Report How To Build The Business Case For Customer Experience Improvement

    The Business Impact Of Customer Experience
    May 24, 2011 | William Band

    Business process professionals supporting customer-facing processes are often challenged to make the business case to their executive leaders that investing to improve the customer experience is a...

  • Report The Customer Experience Index, 2011

    Consumers Rate The Customer Experience Across 153 Large US Brands
    January 11, 2011 | Megan Burns

    To assess the state of customer experience in 2011, Forrester asked more than 7,700 US consumers about their interactions with a variety of companies. Based on their responses, we calculated...

  • Report The Business Impact Of Customer Experience, 2010

    What A Higher Customer Experience Index Score Can Do For Revenue
    November 19, 2010 | Megan Burns

    To help customer experience professionals prove the business value of a better enterprise customer experience, we built simple models that show how revenue increases when a company's Customer...

  • Report Japan Cloud Computing 2010: End User Adoption Trends

    September 1, 2010 | Masami Kashiwagi

    This document provides an overview of cloud computing end user adoption trends in Japan for vendor strategists. The report is based on findings from a cloud computing survey targeting Japanese...

  • Report Cloud Computing In India 2010: End User Adoption Trends

    September 1, 2010 | Michael Barnes, Sanchit Gogia

    This document provides an overview of cloud computing in India for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns, market awareness and user...

  • Report Cloud Computing In China 2010: End User Adoption Trends

    September 1, 2010 | Michael Barnes

    This document provides an overview of cloud computing in China for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns, market awareness and user...

  • Report Cloud Computing In Australia And New Zealand 2010: End User Adoption Trends

    August 1, 2010 | John Brand, Michael Barnes

    This document provides an overview of cloud computing in Australia and New Zealand for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and challenges,...

  • Report The State Of B2B Integration

    Most Enterprises Plan Imminent B2B Upgrades To Address Key Issues
    July 12, 2010 | Ken Vollmer

    Forrester surveyed 300 senior IT managers in North America, EMEA, and Asia Pacific regarding the state of their business-to-business (B2B) integration infrastructure and plans for future...

  • Report How Satisfied Are Consumers With Phone Experiences In 2010?

    Consumers Rate Their Satisfaction With Phone Experiences Across 13 Industries
    July 12, 2010 | Megan Burns

    For many companies, the phone is a major channel through which they interact with customers. Forrester surveyed 4,653 consumers to find out how satisfied they were with the phone interactions they...

  • Report Cloud Computing In Asia Pacific 2010: End User Adoption Trends

    June 1, 2010 | Sanchit Gogia, Michael Barnes

    This document provides an overview of cloud computing in Asia Pacific excluding Japan (APEJ) for vendor strategists. Survey data was gathered from over 470 interviews with CIOs, IT managers, and...

  • Report Japan SaaS Market Forecast And Update: 2009 To 2014

    May 1, 2010 | Masami Kashiwagi

    This document provides an overview of software-as-a-service (SaaS) in order to enable vendor strategists to better understand the SaaS market in Japan. The report compares SaaS market growth with...

  • Report Asia Pacific Managed Telecom Services Market, 2009 To 2013

    May 1, 2010 | Nupur Singh Andley

    Given the rapid development in business activity across the region, Asia Pacific has been recognized in terms of managed telecom services (MTS) adoption. As multinational organizations explore this...

  • Report Australia IT Services Market Forecast: 2009 To 2014

    April 1, 2010 | Dane Anderson

    This document provides vendor strategists with Forrester's forecast projections for the Australian IT services marketplace from 2009 to 2014. It is designed to provide insight into the top-line...