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• Report The State Of Digital Banking, 2018

  Digitally Empowered Customers Are Reshaping The Landscape

  February 7, 2018 | Aurelie L'Hostis

  The banking industry has entered a period of unprecedented innovation. While many banks have a digital strategy, few have embarked on a true digital business transformation. This report explores...

• Report Best Practices In US Mobile Investing Functionality

  The Industry Has Far To Go To Meet The Holistic Needs Of Younger Investors

  December 7, 2017 | Davis Janowski

  With expectations rising and substantial business at stake in landing and retaining 87 million US Millennial investors, digital wealth management teams know they need to improve their portfolios of...

• Report Global Mobile Banking Benchmark, 2017

  BBVA Earns The Top Spot

  July 13, 2017 | Zhi-Ying Barry, Aurelie L'Hostis, Peter Wannemacher

  To stay relevant to customers, digital banking strategy executives need to deliver useful and usable mobile banking services that not only exceed customers' current expectations but also anticipate...

• Report 2017 Canadian Mobile Banking Benchmark

  CIBC Comes Out On Top By Offering Valuable, Easy-To-Use Mobile Banking Services

  May 11, 2017 | Peter Wannemacher, August du Pont

  Digital banking strategy leaders need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and enable them to...

• Report 2017 US Mobile Banking Benchmark

  Direct Bank USAA Earns The Highest Overall Score By Providing A Wide Range Of Valuable Mobile Banking Features For Customers

  May 4, 2017 | Peter Wannemacher

  Digital banking strategy leaders need to deliver mobile banking services that not only exceed customers' current needs and expectations but also anticipate their future needs and enable them to...

• Report Banking On Millennials: It's Not All About Mobile

  February 16, 2017 | Alyson Clarke, Gina Fleming

  To win the hearts and minds of US Millennials, banks need to gain a deeper understanding of their financial needs and behaviors. In some ways, this generation is the same as older generations were...

• Report US Mobile Payments Will More Than Triple By 2021

  Highlights From Forrester's Data Mobile Payments Forecast, 2016 To 2021 (US)

  January 25, 2017 | Brendan Miller

  Forrester estimates that mobile payment transactions in the US will grow to $282.9 billion by 2021. Retailers are starting to get customer loyalty and engagement ROI from this technology. This...

• Report The State Of Retail Payments 2016

  Securing Consumer Payment Data Continues To Dominate The Payments Agenda

  September 8, 2016 | Brendan Miller

  The State of Retail Payments 2016 is a new study by the National Retail Federation (NRF) and Forrester, which profiles the views and decisions about payments of the North American retailers we...