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November 30, 2016
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Report 2016 Canadian Life Insurance Digital Sales Functionality Benchmark
Sun Life Financial Leads Our First Review Of Canadian Life Insurer Digital Sales Functionality
November 30, 2016 | Ellen CarneyDigital touchpoints are changing how Canadians research and buy life insurance. We used our life insurance Digital Sales Functionality Benchmark methodology to evaluate the digital functionality...
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Report The Canada Customer Experience Index, 2016
Canadian Company Scores Reveal A Year Of Stagnation
September 29, 2016 | Rick ParrishHow well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in Canada and the specific brands that you must beat to...
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Report The Canada Customer Experience Index, 2015
Benchmarking The Canadian Brands That Create The Most Loyalty With Their Customer Experience
June 8, 2015 | Megan Burns, Corey StearnsSix in 10 Canadian companies want to improve their customer experience (CX) in 2015. Forrester's Canada Customer Experience Index (CX Index™) benchmarks 194 companies that do business in Canada...
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