Search Results

• Report The Forrester Wave™: Agile Content Management Systems (CMSes), Q1 2021

  The 15 Providers That Matter Most And How They Stack Up

  February 22, 2021 | Nick Barber

  In our 26-criterion evaluation of content management system (CMS) providers, we identified the 15 most significant ones — Acquia, Adobe, Amplience, Automattic, Bloomreach, Contentful, Contentstack,...

• Report The Forrester Wave™: API Management Solutions, Q3 2020

  The 15 Providers That Matter Most And How They Stack Up

  August 4, 2020 | Randy Heffner

  In our 26-criterion evaluation of API management solutions providers, we identified the 15 most significant ones — Axway, Broadcom, Google, IBM, Kong, Microsoft, MuleSoft, Perforce Software, Red...

• Report The Forrester Wave™: Supplier Risk And Performance Management Platforms, Q3 2020

  The 10 Providers That Matter Most And How They Stack Up

  July 28, 2020 | Duncan Jones

  In our 24-criterion evaluation of supplier risk and performance management (SRPM) providers, we identified the 10 most significant ones — Aravo Solutions, Avetta, Coupa Software, GEP, HICX...

• Report Five Lessons Learned From The Forrester Wave™: Intranet Platforms, Q2 2020

  Start With The Build Versus Buy Decision — Then Stay Focused On The Employee Experience

  July 15, 2020 | Cheryl McKinnon

  Application development and delivery (AD&D) professionals in 2020 are actively supporting their peers in communications, employee experience, and line-of-business roles to modernize and optimize...

• Report The Forrester Wave™: Value Stream Management Solutions, Q3 2020

  The 11 Providers That Matter Most And How They Stack Up

  July 15, 2020 | Christopher Condo

  In our 30-criterion evaluation of value stream management (VSM) providers, we identified the 11 most significant ones — Atlassian, Blueprint, CloudBees, ConnectALL, Digital.ai, GitLab, IBM,...

• Report The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020

  The 15 Providers That Matter Most And How They Stack Up

  June 18, 2020 | Diego Lo Giudice

  In our 26-criterion evaluation of continuous functional test automation (CFTA) providers, we identified the 15 most significant ones — ACCELQ, Broadcom, Cyara, Eggplant, Experitest, IBM, mabl,...

• Report The Forrester Wave™: AI-Based Text Analytics Platforms (Document Focused), Q2 2020

  The Nine Providers That Matter Most And How They Stack Up

  June 17, 2020 | Boris Evelson

  In our 26-criterion evaluation of document-focused AI-based text analytics platforms, we identified the nine most significant ones — AntWorks, EPAM, Expert System, Google, IBM, Micro Focus,...

• Report The Forrester Wave™: AI-Based Text Analytics Platforms (People Focused), Q2 2020

  The Eight Providers That Matter Most And How They Stack Up

  June 17, 2020 | Boris Evelson

  In our 27-criterion evaluation of people-focused AI-based text analytics platforms, we identified the eight most significant ones — Clarabridge, EPAM, Expert System, Google, IBM, Micro Focus,...

• Report The Forrester Wave™: Intranet Platforms, Q2 2020

  The 12 Providers That Matter Most And How They Stack Up

  June 16, 2020 | Cheryl McKinnon

  In our 26-criterion evaluation of intranet platform providers, we identified the 12 most significant ones — Akumina, Atlassian, Aurea (Jive Software), Igloo Software, Interact, Liferay, LiveTiles,...

• Report The Forrester Wave™: Global SAP Services Providers, Q2 2020

  The 13 Providers That Matter Most And How They Stack Up

  May 13, 2020 | Amanda LeClair, Liz Herbert

  In our 28-criterion evaluation of global SAP services providers, we identified the 13 most significant ones — Accenture, Atos, Capgemini, Deloitte, EY, HCL Technologies, IBM, Infosys, NTT DATA,...

• Report The Forrester Wave™: Public Cloud Development Platforms, North America, Q1 2020

  The Nine Providers That Matter Most And How They Stack Up

  March 16, 2020 | John Rymer, Dave Bartoletti

  In our 29-criterion evaluation of public cloud development platforms, we identified and assessed the nine most significant ones — Alibaba, Amazon Web Services (AWS), Google, IBM, Microsoft, Oracle,...

• Report The Forrester Wave™: Public Cloud Development And Infrastructure Platforms, North America, Q1 2020

  The Six Providers That Matter Most And How They Stack Up

  March 16, 2020 | Dave Bartoletti, John Rymer

  In our 35-criterion evaluation of public cloud development and infrastructure platform providers, we identified and assessed the six most significant ones — Alibaba, Amazon Web Services (AWS),...

• Report The Forrester Wave™: Healthcare CRM Providers, Q1 2020

  The Seven Providers That Matter Most And How They Stack Up

  March 12, 2020 | Arielle Trzcinski, Kate Leggett

  In our 31-criterion evaluation of healthcare CRM providers, we identified the seven most significant ones — Creatio, Healthgrades, Microsoft, Pegasystems, Salesforce, SugarCRM, and Welltok — and...

• Report The Forrester Wave™: Global Omnichannel Customer Service Outsourcers, Q1 2020

  The 10 Providers That Matter Most And How They Stack Up

  March 11, 2020 | Ian Jacobs

  In our 29-criterion evaluation of global omnichannel customer service outsourcing providers, we identified the 10 most significant ones — Alorica, Atento, Concentrix, Conduent, Sitel, Sutherland,...

• Report Co-Innovate With Agile Development Service Providers To Deliver Better Software Faster

  Lessons Learned From "The Forrester Wave™: Midsize Agile Software Development Service Providers, Q2 2019"

  February 25, 2020 | Duncan Jones

  Application development and delivery (AD&D) leaders use custom software development service providers to achieve faster time-to-market, increase business agility, and get hard-to-find help creating...

• Report Five Lessons From The Forrester Wave™: UCaaS Providers, Q3 2019

  Unified-Communications-As-A-Service Is About The Entire Solution And Not Just A Cloud-Based Service

  January 24, 2020 | Art Schoeller

  Earlier this year, Forrester evaluated nine unified-communications-as-a-service (UCaaS) vendors and identified five key lessons learned that application development and delivery (AD&D)...

• Report The Forrester Wave™: eProcurement Platforms, Q4 2019

  The 12 Providers That Matter Most And How They Stack Up

  December 10, 2019 | Duncan Jones

  In our 31-criterion evaluation of eProcurement platform providers, we identified the 12 most significant ones — Basware, Coupa, GEP, Infor, Ivalua, JAGGAER, Oracle, SAP, Synertrade, Tradeshift,...

• Report The Forrester Wave™: Digital Experience Agencies In Asia Pacific, Q4 2019

  The 14 Providers That Matter Most And How They Stack Up

  December 5, 2019 | Frederic Giron, Michael Barnes

  In our 24-criterion evaluation of digital experience (DX) agencies in Asia Pacific (AP), we identified the 14 most significant ones — Accenture, Deloitte, Digitas, EPAM, EY, IBM iX, Isobar, Ogilvy,...

• Report Applying The Forrester Wave™: Enterprise BI Platforms, Q3 2019

  Extend Your Investment In An Enterprise BI Platform Beyond Just BI

  December 3, 2019 | Boris Evelson, John Rymer

  In July 2019, we published two Forrester Wave™ evaluations on enterprise business intelligence (BI) platforms — client-managed and vendor-managed. We used 19 criteria to evaluate 20 vendors across...

• Report The Forrester Wave™: Automated Life Insurance Underwriting Systems, Q4 2019

  The 13 Providers That Matter Most And How They Stack Up

  November 21, 2019 | Ellen Carney

  In our 27-criterion evaluation of automated life insurance underwriting (ALIU) providers, we identified the 13 most significant ones — Accenture, Appian, EXL, Hannover Re, iPipeline, Munich Re,...

• Report The Forrester Wave™: Digital Asset Management For Customer Experience, Q4 2019

  The 14 Providers That Matter Most And How They Stack Up

  November 20, 2019 | Nick Barber

  In our 28-criterion evaluation of digital asset management (DAM) for customer experience providers, we identified the 14 most significant ones — Adobe, Aprimo, BrandMaker, Bynder, Canto, CELUM,...

• Report The Forrester Wave™: Global Digital Experience Agencies, Q4 2019

  The 14 Service Providers That Matter Most And How They Stack Up

  November 12, 2019 | Ted Schadler

  In our 24-criterion evaluation of global digital experience agencies, we identified the 14 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, EPAM, IBM, Isobar, MRM//McCann,...

• Report The Forrester Wave™: Strategic Portfolio Management For Agile Organizations, Q4 2019

  The Eight Providers That Matter Most And How They Stack Up

  November 5, 2019 | Margo Visitacion

  In our 22-criterion evaluation of strategic portfolio management (SPM) providers for Agile organizations, we identified the eight most significant ones — Aha! Labs, Atlassian, Broadcom, CollabNet...

• Report The Forrester Wave™: SAP Services Providers For Midsize Enterprises, Q4 2019

  The 12 Providers That Matter Most And How They Stack Up

  October 24, 2019 | Amanda LeClair

  In our 22-criterion evaluation of SAP services providers for midsize enterprises, we identified the 12 most significant ones — BearingPoint, Birlasoft, Cognizant, Delaware, DXC Technology, EPAM,...

• Report The Forrester Wave™: Robotic Process Automation Services, Q4 2019

  The 13 Providers That Matter Most And How They Stack Up

  October 15, 2019 | Leslie Joseph, Craig Le Clair

  In our 22-criterion evaluation of robotic process automation service providers, we identified the 13 most significant global players — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY,...