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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Forrester New Wave™: Conversational Computing Platforms, Q2 2018
The Seven Providers That Matter Most And How They Stack Up
In Forrester's evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications,...
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Report Developing Tomorrow's Digital Experiences
Digital channels are more amorphous and fragmented than ever. However, they share a common core: mobile. Mobile will emerge as the central choreographer in this broader, connected ecosystem....
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Report Executive Q&A: Boost Your Chatbot IQ
The combination of media and vendor hype about "world-changing technology" has propelled chatbots toward the peak of inflated expectations. Fear of missing the "next big thing" now pushes digital...
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Report Chatbots 101: Building Conversational Interfaces
Take A Progressive Approach To Building Chatbots That Aligns With Your App+ Mobile Strategy
As smartphone communication shifts from voice to text and images, consumers are adopting messaging services at an unprecedented pace. In parallel, they're looking to use conversations for customer...