2 results in
Reports
Sort by:
- Relevance
- Date
Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Search Results
-
Report How 29 Companies Adjusted Policies To Help Customers During The COVID-19 Outbreak
Creating New Standard Operating Practices For Business As Unusual
Crisis reveals character. Right now, businesses are showing their character as they respond to unprecedented change in near real time. As governments order whole sectors to shut down, customer...
-
Report The US Federal Customer Experience Index, 2019
How US Federal Government Agencies Drive Mission Performance With The Quality Of Their Experience
November 7, 2019 | Rick Parrish, Laura Garvin TrammThe White House requires federal agencies to provide customer experiences that are comparable to those of leading private sector organizations. In this report, we measure agencies' progress toward...
Content Type
ApplyFilters
Industry
- Consumer Electronics (1)
- Energy & Utilities (1)
- Financial Services (1)
- Healthcare (1)
- Public Sector (1)
- Retail (1)
- Travel (1)
Topics
- Customer Experience Management (2)
- B2B (1)
- Customer Intelligence (1)
- Digital Customer Experience (1)
- Marketing Methods (1)
- User Experience (1)
Region
- North America (1)