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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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The CX Transformation Urgency Matrix
January 25, 2021
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Trainiac Created Spatial Journey Maps For A Healthcare Provider
January 25, 2021
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For Some Companies, Customer-Centricity Is Part Of A Core Mission
January 25, 2021
Search Results
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Report The Five Essential Steps To Plan Your CX Transformation
The Strategy Report In The CX Transformation Playbook
Customer experience (CX) transformations are huge, complex, and expensive. That's why, as a CX transformation leader, you need to craft a plan detailing why and how you want to transform your...
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Report The Inclusive Design Imperative: Win And Retain More Customers
Modernize Your Design Practice To Reach More Of Your Target Market
April 23, 2019 | Gina BhawalkarExperience design (XD) leaders can help their firms win and retain customers, break into new markets, and get employees more engaged, by prioritizing inclusion. To do this, you need to shift your...
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