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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Now Tech: Social Listening Platforms, Q3 2020
Forrester's Overview Of 25 Social Listening Platform Providers
July 9, 2020 | Jessica LiuYou can use social listening platforms (SLPs) to measure brands' social media efforts, conduct market research, and propel product innovation. But to realize these benefits, you'll first have to...
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Report Now Tech: Mobile Engagement Automation, Q2 2020
Forrester's Overview Of 25 Mobile Engagement Automation Providers
You can use mobile engagement automation (MEA) to identify the right moments to engage with customers, send contextually relevant messages, and engage with customers across the entire customer...
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