Search Results

• Report How To Turn Process From A Hindrance Into A Help

  Beginner Level: Process Practices For IT Transformation

  January 22, 2021 | Margo Visitacion, Christopher Condo

  Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy...

• Report Optimize Your Human Risk Management Practices To Differentiate

  Advanced Level: People Practices For Cybersecurity And Privacy

  January 13, 2021 | Jinan Budge

  Firms at the advanced stage of cybersecurity and privacy maturity have likely built a positive reputation for responsible data use and enjoy strong employee morale. This report — the last of three...

• Report The Best Tech Leaders Develop And Unleash Creative People

  Advanced Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  CIOs attaining an intermediate maturity level in their IT transformation efforts may operate well; however, their organizations often lack the culture, talent, and structure it takes to be a market...

• Report Chief Data Officers: Evolve Your Teams To Accelerate Impact From Data Insights

  January 5, 2021 | Jennifer Belissent, PhD

  In many organizations, the chief data officer (CDO) role has evolved to become more of a chief insights officer with purview over both data and analytics. With a single role responsible for the...

• Report Operationalize Your Return-To-Work Strategy: Mitigate Privacy Risk

  A Return-To-Work Series Report

  December 16, 2020 | Enza Iannopollo

  As local government organizations begin to lift shelter-in-place orders, businesses are finalizing plans to reopen workspaces. But many business leaders remain unsure if the safeguards they...

• 

  Webinar The Culture Of An Organization Defines Its Innovation Capabilities

  June 10, 2020 | Dan Bieler, Ash Mukherjee

  Far from being a soft issue, culture is the toughest nut to crack. Corporate culture matters because it provides the framework for what innovation objectives employees and managers prioritize and...

• Report Your Definition Of Future Work Should Shape Your Operating Structure

  Classify Your Future Work For Successful Delivery In The Long Run

  June 4, 2020 | Gordon Barnett, Bobby Cameron

  As firms become more customer obsessed, the CIO mandate becomes richer and more complex — and that shapes the work that IT organizations must do. To succeed in this ever-changing environment, CIOs...

• Report Build A Maturity-Based Business Case For Insights-Driven Investments

  The Business Case Report In The Insights-Driven Business Playbook

  May 18, 2020 | Boris Evelson

  Investing in individual technologies for an insights-driven business (IDB), such as data fabric, business intelligence (BI), and analytics, demonstrates tangible business benefits and significant...

• Report Don't Hinder Effective Business Execution With Rigid Reporting Lines

  Power Your Firm's Customer Obsession — Evolve From Functional To Adaptive Structures

  May 12, 2020 | Gordon Barnett, Bobby Cameron

  As firms become more customer obsessed, the CIO mandate becomes richer and more complex — customer led, insights driven, fast, and connected. Succeeding in this ever-changing environment means CIOs...

• Report Research Overview: Adaptive Strategies

  A CIO's Guide To Leveraging Adaptive Strategies To Win In Times Of Constant Change

  April 23, 2020 | Pascal Matzke, Patrick Carroll

  To win in times of constant change and uncertainty, tech leaders need to deploy adaptive strategies. Organizations following an adaptive approach are outpacing the competition through business...

• Report Best Practices For Technology-Driven Innovation

  Fifteen Best Practices Differentiate High-Growth Leaders

  April 17, 2020 | Brian Hopkins, Patrick Carroll

  Industry leaders are using technology to drive innovation and grow their companies to 3.5 times the average. How are they doing it? This report — part of our series on the future of technology and...

• Report Reset Technology Governance To Innovate And Drive Value

  Beginner Level: Tech Governance Practices For IT Transformation

  February 26, 2020 | Bobby Cameron

  To innovate with technology in the service of customer obsession, tech leaders must develop a solid foundation for technology governance. Technology governance — the policies, frameworks, and...

• Report BP Continues To Lead With Technology-Driven Innovation

  BP's Digital Innovation Organization Puts Technology-Driven Innovation Into Action

  February 19, 2020 | Brian Hopkins

  Every firm is trying to be more innovative with technology, but few are at the cutting edge. The head of BP's digital innovation organization (DIO) gave a talk at our Digital Transformation and...

• Report Adopt Agile, End-To-End Technology Governance

  Intermediate Level: Tech Governance Practices For IT Transformation

  January 30, 2020 | Bobby Cameron

  Firms require Agile, end-to-end tech governance to meet the needs of an ever-changing business model. This new governance model must focus on speed, responsiveness, business value delivery, and...

• Report Connect Business And Technology Governance To Unlock Innovation

  Advanced Level: Use Advanced Tech Governance Practices To Create Value Across The Ecosystem

  January 29, 2020 | Bobby Cameron

  Governance processes for firms in the advanced phase of IT transformation must integrate tech governance with overall business governance for funding, risk management, and metrics. Technology is...

• Report Forrester Infographic: The Insights-Driven Business Responsibility Matrix

  Maturity, Company Size, And Diversification Dictate Roles And Responsibilities

  January 7, 2020 | Boris Evelson

  Everyone's job is no one's job — which is why you need a clear responsibility and ownership matrix, especially for data and analytics roles and responsibilities within a company. The...

• Report An Open Culture Becomes The Underpinning For The Adaptive Enterprise

  Your Corporate Culture Defines How Well You Can Tackle The Challenges Of Managing Permanent Change

  December 11, 2019 | Dan Bieler, Ash Mukherjee

  Your corporate culture defines how your organization thinks about itself and how it tackles the challenges of permanent change. Your corporate culture must be open and flexible enough to adjust to...

• Report The Roadmap For Delivering Customer-Obsessed IT Transformation

  The Strategy Report In The IT Transformation Playbook

  November 18, 2019 | Laura Koetzle, Sharyn Leaver, Glenn O'Donnell

  To deliver on the promise of customer obsession, firms must pursue technology-driven innovation. As a CIO, CTO, or other key technology leader, you need to craft a plan tuned to your specific...

• Report Key Attributes Of An Adaptive Operating Model

  Develop Your Operating Model Around Strategy, Operations, And Leadership

  November 12, 2019 | Gordon Barnett

  Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while...

• Report Predictions 2020: CIO

  Uncertainty Will Create Opportunity For CIO Leadership In 2020

  October 28, 2019 | Brian Hopkins, Bobby Cameron, J. P. Gownder

  Economic uncertainty unfolded in 2019 on the back of the already accelerating pace of technology-fueled disruption. As a result, it has become even more important and difficult to anticipate the...

• Report Set Up Your Insights Center Of Excellence In Four Steps

  Get Your Organizational Setup Right For Analytics And Artificial Intelligence

  October 15, 2019 | Achim Granzen

  While data and analytics technologies and their applications are maturing, existing organizational structures often inhibit success. The insights center of excellence (CoE) is becoming a leading...

• Report Employee Experience Is Crucial To Success In The Era Of AI, Automation, And Robotics

  Driving A Successful Employee Experience Also Drives A Higher RQ

  September 16, 2019 | J. P. Gownder, David Johnson

  Employees often resist when a firm implements AI, automation, and robotics. Many fear losing their job, mistrust their robot colleagues, and worry that if they do embrace the technology, they'll...

• Report Forrester Infographic: Top Performers Appoint Data Insights Leaders

  September 13, 2019 | Jennifer Belissent, PhD

  Today's insights-driven organizations need strong leadership. Good news: After hovering around 50% for the past few years, chief data officer (CDO) appointments jumped to 58% in 2019 — and were...

• Report RQ 2.0: Assess Your Readiness For Artificial Intelligence, Automation, And Robotics

  The Updated Robotics Quotient Prioritizes The Crucial Investments You Need To Make

  September 9, 2019 | J. P. Gownder

  Automation technologies — from AI to robotic process automation (RPA), physical robotics, and more — are transforming business processes and operating models. But most companies don't have the...

• Report Connected Solutions Are A Catalyst For Tech-Driven Innovation

  Learn From Telcos And Network Infrastructure Vendors About Innovations For Networked Solutions

  August 30, 2019 | James Staten, Dan Bieler

  Customers increasingly expect products and services that interact with them continuously and that get updated regularly. Smart posters, predictive maintenance, industrial automation, autonomous...