Search Results

• Report Now Tech: Virtual Healthcare Platforms, Q1 2021

  Forrester's Overview Of 28 Virtual Healthcare Platform Providers

  January 14, 2021 | Arielle Trzcinski

  Healthcare organizations (HCOs) can use virtual care (VC) to increase the capacity of existing clinical teams, improve clinical outcomes and lower medical spend for patients and members, and defend...

• Forum Technology & Innovation Global

  Adapt To Win

  November 4, 2020 | Live Virtual Experience | Liz Herbert, Matthew Guarini, Brian Hopkins

  In today’s business environment, change is constant. Technology, customer expectations, workforce issues, and economic factors are continually evolving. To thrive in this environment,...

• Forum Security & Risk Global

  Leading the Way

  September 22, 2020 | Live Virtual Experience | Laura Koetzle, Stephanie Balaouras, Heidi Shey

  As attackers get more sophisticated and new technologies emerge, the strategies to protect your organization’s valuable data must also evolve. Attend Security & Risk to learn about...

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  Webinar Industry Lens: Tech Titans In Healthcare

  September 11, 2020 | Fiona Swerdlow, Jeff Becker

  Join Forrester healthcare expert and senior analyst Jeff Becker for the first in our three-part "Industry Lens: Tech Titans" webinar series. Episode 1 focuses on how tech titans such as Apple,...

• Forum Summit Asia Pacific

  The must-attend event for B2B & B2C marketing and CX leaders

  September 1, 2020 | Live Virtual Experience | Frederic Giron

  The combined power of Forrester and SiriusDecisions has unleashed a new energy into the products and services available to both the B2B and B2C community. By harnessing this energy, we are bringing...

• Report Benchmark Your COVID-19 Digital Strategy

  The Technologies That Are Working And Not Working During The Pandemic

  June 9, 2020 | Jeff Becker

  Healthcare organizations (HCOs) are racing to implement technologies that scale hospital capacity and support patients and care providers during the COVID-19 pandemic. Best practices are emerging...

• Report The COVID-19 Technology Priority List For Healthcare Leaders

  June 9, 2020 | Jeff Becker

  COVID-19 is motivating all types of technology vendors to build new solutions for the healthcare industry, but most fail to make a meaningful difference. To maximize the impact of these solutions,...

• Forum CX Sydney

  The Time Is Now: Lead With Experience

  April 30, 2020 | Virtual Event | Michael Barnes

  CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...

• Report The Top Trends For Health Insurers In 2020

  CRM And New Benefits Programs Catalyze Insurers' Shift From Being Reactive To Being Relevant

  March 20, 2020 | Arielle Trzcinski, Jeff Becker, Annalise Clayton

  Health insurers face an uphill battle in 2020: Uncertainty looms around single-payer healthcare, a surge of new entrants are competing for members, and legacy tech hampers innovation. How can...

• Report The Forrester Tech Tide™: Digital Patient Engagement, Q1 2020

  Twenty Technologies That Underpin Digital Patient Engagement

  March 11, 2020 | Arielle Trzcinski, Annalise Clayton

  Digital patient engagement is imperative to firms' ability to win, serve, and retain their customers. In efforts to improve this, healthcare organizations are evaluating, implementing, and...

• Report How Google Plans To Massively Scale AI To Disrupt Healthcare

  Tech Titans In Healthcare

  March 3, 2020 | Jeff Becker, Caleb Ewald

  Google is betting big on healthcare — investing heavily to create a viable healthcare revenue stream. By injecting world-class AI into routine care delivery, Google is positioning itself to be a...

• Report Forrester Infographic: Optimize Your Digital Front Door Strategy To Enhance The Care Journey

  February 26, 2020 | Arielle Trzcinski, Annalise Clayton

  Healthcare organizations (HCOs) invest heavily in the digital front door but fail to engage customers digitally. There's a disconnect between what customers want and need and what HCOs deliver,...

• Report How Apple Plans To Democratize Personal Health Data To Disrupt Healthcare

  Tech Titans In Healthcare

  February 20, 2020 | Jeff Becker, Annalise Clayton

  Apple is betting big on healthcare — investing heavily to create a viable healthcare revenue stream. By empowering consumers with democratized health data and increasingly sophisticated clinical...

• Report Healthcare And Pharma Marketers: Learn From DTCs Going Direct-To-Value

  DTCs' Novel Approaches To Convenience, Community, And Customization Capture Consumers' Attention

  January 22, 2020 | Ryan Skinner, Sarah Dawson

  Direct-to-consumer (DTC) disruption isn't confined to beauty or mattress brands; DTC startups are also emerging in the highly regulated healthcare and pharmaceutical industries, as empowered...

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  Webinar Healthcare Predictions 2020: Survive And Thrive Amid Innovation And Regulation

  December 10, 2019 | Jeff Becker, Annalise Clayton, Caleb Ewald

  Viewers should join this webinar to gain a clear understanding of the expected innovation and legislation facing the US healthcare industry in 2020. Virtual care growth will support a broader and...

• Forum CX Europe 2019

  Change The Game: Leading Radical CX Innovation

  November 14, 2019 | Joana de Quintanilha

  First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

• Report Predictions 2020: Healthcare

  Election-Year Rhetoric, Regulatory Uncertainty, And Virtual Care Will Shape The Year Ahead For Healthcare Organizations

  November 5, 2019 | Jeff Becker, Arielle Trzcinski, Caleb Ewald

  2020 will bring legislative turmoil as the Affordable Care Act (ACA) returns to the US Supreme Court and election-year rhetoric thrusts Medicare for All and healthcare job growth onto center stage....

• Report The Forrester New Wave™: Virtual Care Solutions For Digital Health, Q2 2019

  The 13 Providers That Matter Most And How They Stack Up

  June 5, 2019 | Arielle Trzcinski

  In Forrester's evaluation of the emerging market for virtual care solutions for digital health, we identified the 13 most significant providers in the category — 98point6, American Well, Bright.md,...

• Report Build A Connected Health Experience With Smart Home Devices

  A Guide To Successful Deployment And Adoption Using IoT At Home

  June 3, 2019 | Arielle Trzcinski, Frank Gillett, Annalise Clayton

  US healthcare spending is at a critical level. Approximately 90% of the nation's $3.3 trillion in annual healthcare expenditures is for chronic and mental health conditions, not routine care....

• Report How To Build A Healthcare IoT Platform

  Leverage An Adoption Road Map To Build Out A Successful Strategy

  March 22, 2019 | Jeff Becker

  Consumers are increasingly capturing personal health data, and the race is on to engage with them around it — putting it to use to improve their healthcare experience. This report looks at the...

• Report The Top Trends For Healthcare Providers In 2019

  March 6, 2019 | Arielle Trzcinski, Jeff Becker, Annalise Clayton

  2019 marks a year of transition for healthcare delivery as a bevy of market forces will catalyze change. Providers are under threat from new entrants and disruptors, being pushed to take on more...

• Report The Top Trends For Healthcare Insurers In 2019

  February 27, 2019 | Jeff Becker, Arielle Trzcinski

  In 2019, market consolidation and disruptive new entrants will force health plans to expand their core competencies if they hope to attract new members, reduce medical costs, and drive growth....