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• Report Now Tech: Hadoop/Spark Platforms, Q3 2018

  Forrester's Overview Of 18 Hadoop/Spark Platform Providers

  July 20, 2018 | Noel Yuhanna, Mike Gualtieri

  You can use Hadoop/Spark (HARK) platforms to access open source innovation, become significantly more productive, and foster collaboration. But to access these benefits, you'll first have to select...

• Report The Forrester Wave™: Customer Communications Management, Q2 2016

  The 14 Providers That Matter Most And How They Stack Up

  June 15, 2016 | Craig Le Clair

  Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new...

• Report Vendor Landscape: ECM Providers Gobble Up Capture Technology

  New Entrants Are Challenging The Old Guard

  March 21, 2016 | Craig Le Clair

  Capture is finally getting away from the pixel mindset of the past three decades. Smarter solutions now address new channels and different file formats, allowing for innovative pricing models....

• Report The Forrester Wave™: ECM Business Content Services, Q3 2015

  Our Evaluation Of 11 ECM Vendors And How They Stack Up

  August 28, 2015 | Cheryl McKinnon

  In Forrester's 31-criteria evaluation of enterprise content management (ECM) business content services vendors, we identified the 11 most significant software providers — including Alfresco...

• Report Vendor Landscape: Big Data Archiving

  In The Era Of Big Data, Archiving Is A No-Brainer Investment

  August 11, 2015 | Noel Yuhanna

  Many organizations fail to see data archiving as part of their business technology agenda because they perceive archiving as highly complex and delivering low business value. However, with growing...

• Report The Forrester Wave™: ECM Transactional Content Services, Q3 2015

  Our Evaluation Of 10 ECM Vendors And How They Stack Up

  July 15, 2015 | Craig Le Clair

  In Forrester's 26-criteria evaluation of enterprise content management (ECM) transactional content services vendors, we identified the 10 most significant software providers — EMC, HP, IBM,...

• Report Market Overview: Information Archiving, Q2 2015

  Innovative Vendors Move Beyond Just Compliance To Become Sources Of Insights And Corporate Memory

  May 12, 2015 | Cheryl McKinnon

  Enterprise architects, in many regulated industries, are refreshing their approach to information archiving. As newer, innovative vendors are assessed, enterprise architecture (EA) professionals...

• Webinar Migrations Without Migraines -- Maximize The Business Value Of Your ECM Deployment With A Game Plan For Content Migration

  September 24, 2014 | Cheryl McKinnon

  Preliminary results from Forrester’s 2014 ECM And Archiving Survey show that migration has popped onto the list of the top challenges that enterprise content management (ECM) program...

• Webinar Choose The Right Technologies For Your Big Data Plans

  September 10, 2014 | Brian Hopkins, Noel Yuhanna

  Hadoop has become synonymous with "big data," but big data is not just about one technology, it's many different tools and solutions. Add to it the expanding ecosystem of additional open source...

• Report Maximize The Business Value Of New ECM Deployments With A Clear Migration Strategy

  Migration Is An Opportunity To Align Business And Technology Teams

  June 3, 2014 | Cheryl McKinnon

  Migration projects present an ideal opportunity to bring business and technology teams together to share their vision, reach consensus on handling legacy content, streamline processes, and simplify...

• Report The Forrester Wave™: Dynamic Case Management, Q1 2014

  Design Time And Runtime Features Differentiate The Leaders

  March 28, 2014 | Craig Le Clair, Derek Miers

  In Forrester's 38-criteria evaluation of dynamic case management (DCM) vendors, we identified, researched, analyzed, and scored the 13 most significant software providers — Pegasystems, Be...

• Report EIM Becomes A Reality As Vendors Stitch Together Data And Content Solutions

  March 3, 2014 | Alan Weintraub

  Enterprise information management (EIM) is the discipline of jointly managing both data and content to deliver an increased value of information to the organization. While Forrester recognizes that...

• Report Market Overview: Information Governance For The Microsoft SharePoint Ecosystem, Q1 2014

  Third-Party Tools Extend SharePoint To Meet Compliance Needs

  February 13, 2014 | Cheryl McKinnon

  Microsoft's SharePoint can play multiple roles in your organization's enterprise information management strategy as a collaboration service, modern app platform intranet, and even the dominant...

• Report The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014

  Vendors Target Interactive Use Cases And Corporate Solutions

  January 8, 2014 | Craig Le Clair

  Customer communications management is a frequent topic of inquiries by Forrester clients who are looking for direction on how to update their technology for new business demands and usage patterns...

• Report Market Overview: eDiscovery, Q4 2013

  Part 2: The Vendor Landscape

  December 13, 2013 | Cheryl McKinnon

  Organizations are insourcing more of the eDiscovery process as information management programs mature and as technologies expand to meet the needs of corporate legal teams — not just law firms and...

• Report The Forrester Wave™: Enterprise Content Management, Q3 2013

  September 19, 2013 | Alan Weintraub, Craig Le Clair, Cheryl McKinnon

  The enterprise content management (ECM) market has continued to diversify, with vendors turning to solutions focused on business and transactional content technologies. End users are looking for...

• Webinar Tracking The Trends That Shake Up ECM: Look To Mobility, Cloud, And Analytics

  March 27, 2013 | Alan Weintraub

  Enterprise content management (ECM) has been alive and kicking as a technology market for several decades. Looking ahead, some things will remain the same — like the fundamental drive to...

• Report The Forrester Wave™: Multichannel Capture, Q3 2012

  Vendors Move Toward Mature Service Offerings

  August 15, 2012 | Alan Weintraub, Craig Le Clair

  If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester...

• Webinar Solving The SharePoint ECM Puzzle

  March 9, 2012 | Alan Weintraub

  The evolvement of SharePoint's ECM functionality has created a quandary for organizations looking to implement an enterprise ECM solution. They ask: "Will SharePoint meet all of our needs or do we...

• Webinar Say Goodbye To ECM Suites; Content-Centric Technologies Are ECM's Future

  December 9, 2011 | Alan Weintraub

  Organizations continue to grapple with an explosion of unstructured content. In addition to the sheer amount of content, the types of content are becoming increasingly diverse and include:...

• Report The Forrester Wave™: Enterprise Content Management, Q4 2011

  EMC, IBM, OpenText, And Oracle Lead, With Microsoft Close Behind

  November 1, 2011 | Alan Weintraub

  In Forrester's 66-criteria evaluation of enterprise content management (ECM) vendors, we found that EMC, IBM, OpenText, and Oracle lead the pack because of their abilities to address all four...