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Report The Forrester Wave™: Customer Communications Management, Q2 2016
The 14 Providers That Matter Most And How They Stack Up
June 15, 2016 | Craig Le ClairForrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new...
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Report The Forrester Wave™: ECM Transactional Content Services, Q3 2015
Our Evaluation Of 10 ECM Vendors And How They Stack Up
July 15, 2015 | Craig Le ClairIn Forrester's 26-criteria evaluation of enterprise content management (ECM) transactional content services vendors, we identified the 10 most significant software providers — EMC, HP, IBM,...
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Report The Forrester Wave™: Dynamic Case Management, Q1 2014
Design Time And Runtime Features Differentiate The Leaders
March 28, 2014 | Craig Le Clair, Derek MiersIn Forrester's 38-criteria evaluation of dynamic case management (DCM) vendors, we identified, researched, analyzed, and scored the 13 most significant software providers — Pegasystems, Be...
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Report The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014
Vendors Target Interactive Use Cases And Corporate Solutions
January 8, 2014 | Craig Le ClairCustomer communications management is a frequent topic of inquiries by Forrester clients who are looking for direction on how to update their technology for new business demands and usage patterns...
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Report The Forrester Wave™: Enterprise Content Management, Q3 2013
The enterprise content management (ECM) market has continued to diversify, with vendors turning to solutions focused on business and transactional content technologies. End users are looking for...
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Report The Forrester Wave™: Multichannel Capture, Q3 2012
Vendors Move Toward Mature Service Offerings
August 15, 2012 | Alan Weintraub, Craig Le ClairIf you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester...