Search Results

• Report Forrester Infographic: The State Of Services In 2021 — Working With Partners

  April 12, 2021 | Amanda LeClair

  As enterprises tap into digital opportunities to transform, what they look for, and more importantly need, from their services providers evolves. The impact of COVID-19 has accelerated many of...

• Report Research Overview: Technology And Software Services

  A Guide To Forrester's Application And Infrastructure Services Research

  January 12, 2021 | Amanda LeClair

  Tech and software services buyers face a complex landscape. Many services providers position as end-to-end digital transformation partners or the top partner for a specific platform, but when it...

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  Webinar Digital Business Predictions 2021

  December 16, 2020 | Ted Schadler, Nigel Fenwick, Liz Herbert

  2020 was a year that no company will ever forget. The pandemic changed everything. Companies that had laid the foundations of cloud, agility, and strategic partnerships were ready to respond with...

• Report Now Tech: Product Information Management, Q1 2020

  Forrester's Overview Of 22 PIM Providers

  March 25, 2020 | Amanda LeClair

  You can use product information management (PIM) solutions to improve sales and customer experience, speed up time-to-market, and even enable broader content-driven digital transformation efforts....

• Report Now Tech: SAP Implementation Services Providers, Q1 2020

  Forrester's Overview Of 33 SAP Services Providers

  March 13, 2020 | Amanda LeClair, Liz Herbert

  SAP customers leverage the business and technical expertise of services partners to modernize IT operations, transform the business, and use modern delivery techniques. But to realize these...

• Report The Forrester Wave™: SAP Services Providers For Midsize Enterprises, Q4 2019

  The 12 Providers That Matter Most And How They Stack Up

  October 24, 2019 | Amanda LeClair

  In our 22-criterion evaluation of SAP services providers for midsize enterprises, we identified the 12 most significant ones — BearingPoint, Birlasoft, Cognizant, Delaware, DXC Technology, EPAM,...

• Report Three Digital Trends Broaden The Role And Scope Of Product Information Management

  PIM Joins CMS And DAM As A Key Content Pillar For Omnichannel Experiences

  October 21, 2019 | Amanda LeClair, George Lawrie

  B2C and B2B buyers want more valuable content, not just more content, as they engage with retailers, distributors, and manufacturers across touchpoints. To meet buyer needs, product information...

• Report Forrester Infographic: Services Buyers Demand Digital Skills And Faster Speed

  Respondents Turn To Consultancies, Agencies, And Technology Service Providers For Transformation Assistance

  July 26, 2019 | Amanda LeClair

  Business and tech services firms have made big investments in their quest to deliver end-to-end transformation services — but buyers' behaviors are not shifting evenly. This infographic highlights...

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  Webinar How To Hack Your Office Space For Better EX

  June 26, 2019 | Amanda LeClair, Samuel Stern

  Employee experience (EX) is affected by everything from the coaching we receive from our managers and interactions with customers to the length of our commute and tools we use to do our jobs....

• Report Redefine Your Service Partner Relationships To Jump-Start Retail Digital Transformation

  Evolve Your Relationship With Services Partners From Order Taking To Strategy

  May 23, 2019 | Amanda LeClair, Lily Varon

  Retailers lag behind other industries in digital business maturity — and a conservative approach to modern tech architecture and tools is only one hurdle. Forrester data shows that retailers...

• Report Busting The Top Three Myths In Your Tech Workspace Strategy

  May 8, 2019 | Amanda LeClair

  No one leads off a tech strategy conversation with the role of the physical office, but it's increasingly becoming a staple in discussions on employee experience (EX) and how to support Agile teams...

• Report Five Questions For Your Next-Generation SAP Services Provider

  Use Insights From Recent Customer Discussions To Determine If Your Future Partner Is Equipped To Lead Your SAP-Driven Transformation

  May 6, 2019 | Amanda LeClair

  SAP customers face massive transformation, due to both their internal priorities and SAP's shifts in strategy. Clients must define what transformation means for their organization, evaluate how...