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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Top Trends For Health Insurers In 2020
CRM And New Benefits Programs Catalyze Insurers' Shift From Being Reactive To Being Relevant
March 20, 2020 | Arielle Trzcinski, Jeff Becker, Annalise ClaytonHealth insurers face an uphill battle in 2020: Uncertainty looms around single-payer healthcare, a surge of new entrants are competing for members, and legacy tech hampers innovation. How can...
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Report The Forrester Tech Tide™: Digital Patient Engagement, Q1 2020
Twenty Technologies That Underpin Digital Patient Engagement
March 11, 2020 | Arielle Trzcinski, Annalise ClaytonDigital patient engagement is imperative to firms' ability to win, serve, and retain their customers. In efforts to improve this, healthcare organizations are evaluating, implementing, and...
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Report Forrester Infographic: Optimize Your Digital Front Door Strategy To Enhance The Care Journey
February 26, 2020 | Arielle Trzcinski, Annalise ClaytonHealthcare organizations (HCOs) invest heavily in the digital front door but fail to engage customers digitally. There's a disconnect between what customers want and need and what HCOs deliver,...
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