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  • Emily Pfeiffer
  • Use customer insights to gain competitive advantage

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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Webinar Retail This Week, Part 11

    August 28, 2020 | Fiona Swerdlow, Emily Pfeiffer

    Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...

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